Operations Information Technology Support Specialist

ZOLL Medical Corporation•Chelmsford, MA

1d•$35 - $45•Hybrid

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL! Job Summary As part of a Continuous Improvement culture, the right candidate will be responsible for the support and tactical execution of improvements related to the ZOLL Medical Manufacturing Execution System (MES) and related systems and processes. Reporting to the Operations IT Manager, they will also have a supporting role in other software and processes that are related to MES. There are also plenty of growth opportunities as the person in this role may be asked to help on project teams or with various other improvement or customization projects as a member of the project team or as a leader.

Requirements

Associate's Degree required
Experience Configuring and Maintaining Manufacturing Systems (5yrs+) preferred
Experience with SQL Server (3yr) preferred
Experience administering Windows Servers (3yr) preferred
Strong proficiency with configuring and understanding Siemens MES (OpCenter / Camstar) very strongly preferred as configuring Workflows and defining Business Rules will be a large portion of your day
Excellent Soft Skills and a Servant-Leader mindset
Familiarity with SQL Server database management and SSRS
Project management experience demonstrating the ability to meet schedule and cost targets.
Working knowledge of manufacturing processes, product structure, BOMs, MRP systems, ISO13485, Lean Manufacturing and Six Sigma.
Familiarity with FDA QSR documentation requirements
Preference to be flexible with hours as you will be helping to support a Manufacturing environment that runs 24/7
Ability to be flexible when necessary, pivot without nostalgia
Understanding the fundamental purpose of where Manufacturing sits within the business as a whole and being able to explain how the function interacts with other areas of the business is a big plus
Familiarity with APIs (REST, gRPC, SOAP, etc)
Experience with source code management (DevOps, CI/CD, SCM, Git)

Nice To Haves

ISO, Lean, Six-Sigma, Siemens, or Microsoft related Certifications are helpful preferred

Responsibilities

Develops and maintain workflows, functional data, and structures within the Siemens MES (Camstar)
Work closely with Quality and Compliance to establish processes and procedures that adhere to strict regulatory standards
Interface with Manufacturing Engineers to review and design effective workflows based on their requirements
Create and maintain documentation for processes and procedures essential to the electronic side of the manufacturing process
Implement changes to MES related to Engineering Change Orders and Process Deviations (PDA)
Maintain and Support the MES Software
Maintain and Support Microsoft Windows Server based servers
Support automation and custom software projects
Point of contact to support and assist Shop Floor as necessary
Assist with or lead the Validation of software and systems to meet IT and regulatory requirements
Develop and execute regulatory (GxP) documentation (VP, SRS, IQ, OQ, PO, RA, TM, SOP, etc)
Perform SQL queries to diagnose issues or pull AdHoc data as required
Generate reports on SSRS and BI tools (Tableau, PowerBI) to support ever changing data consumption and evolving requirements
Handle incoming support Tickets in Service Now