Information Technology Operations Specialist

Bellco Credit Union•Greenwood Village, CO

About The Position

Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of. The Information Technology Specialist plays a vital role in ensuring Bellco’s IT infrastructure runs smoothly, providing essential support to keep systems operational and secure. The role will work closely with a variety of team members of Bellco’s Technology CUSO.

Requirements

Minimum – BSc/BA in Information Technology, Computer Science. Professional certifications a plus.
Minimum - Three years’ proven experience as an IT Specialist or relevant role. Experience with databases, networks and patch management. Knowledge of system security and recovery practices. Familiarity with various operating systems and platforms. Resourcefulness and problem-solving aptitude. Excellent communication skills. Financial institution experience a plus
Ability to troubleshoot technology and/or security issues
Understanding of computer hardware, software and networks
Understanding of security awareness practices, controls and training
Strong ability to problem-solve and assist in the diagnosis of technical issues
Ability to communicate technical concepts to non-technical staff clearly and effectively
Strong attention to detail to ensure systems are secure and compliant with regulations and policies
Computer

Nice To Haves

Financial institution experience a plus
Professional certifications a plus.

Responsibilities

Aid users by troubleshooting hardware and software issues through direct support or, more often, through the support of Technology CUSO end user support teams to reach resolution.
Assist Technology CUSO with facilitating an optimal maintenance schedule and process for Bellco branch and corporate technology.
Gather documentation that identifies vulnerabilities, security breaches, hardware and software procurement, installation, maintenance and upgrades. Assist with Incident Response fact gathering, tracking and documentation when needed.
Maintain library of technology control documentation including policies, procedures, guidelines, committee minutes, etc. Documents should be gathered or updated based on a defined review frequency and/or source.
Maintaining records of software licenses, IT inventory and tracking the organization’s physical assets.
Work with leadership on technology and cybersecurity audits by supplying applicable documentation requested by auditors or regulators.
Facilitate the completion of technology and security-related tasks in Bellco and consortium-driven projects. Common projects include hardware and software upgrades and network installations.
Ensuring the smooth deployment of new applications.
Develop and/or assist in the development of technology-related Bellco communications to effectively communicate technology changes to Bellco users.
Develop and/or assist in the development or updates of training documentation related to technology operations and or security.
Complete regular reviews of user access and permissions to critical and non-critical systems.
Regular and punctual attendance.
Other duties as assigned.