Development Operations Group Leader

Wisconsin Foundation and Alumni Association•Madison, WI

About The Position

The Wisconsin Foundation and Alumni Association (WFAA), the private fundraising and alumni relations organization for UW-Madison, is recruiting for an Operations Group Leader (OGL) to support the Campus-Wide Initiatives group. This exempt position requires significant self-directed work and the ability to exercise independent judgment in leading people and projects, while prioritizing responsibilities and communicating progress to team members. You will be part of a dynamic, fast-paced development team, where your organizational oversight, management, and leadership skills will be crucial in achieving team goals and objectives. As an OGL, you'll have the opportunity to collaborate with development leadership and staff on strategic initiatives that support and enhance fundraising and stewardship operations within your group. WFAA is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.

Requirements

Bachelor’s degree is preferred or an equivalent combination of education and work experience.
5+ years of relevant professional work experience in a non-profit or fundraising environment.
2+ years of experience in a team lead or supervisory role.
High degree of proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint); previous experience with database reporting and constituent relationship management software, along with a willingness to explore and engage with AI solutions.
Excellent verbal and written communication skills and strong attention to detail.
Ability to judge the relative importance of issues and act independently to address them, applying the appropriate level of urgency to achieve results.
Self-motivation, a proactive nature, curiosity, persistence, flexibility, and dependability.
Ability to work effectively with a team in an entrepreneurial environment and interact well with all internal and external constituents.

Responsibilities

Serve as the primary contact for campus units that either employ their own development staff or have no development staff, meeting their fund, gift, and other needs as they arise.
Serve as the primary contact for external contacts, volunteers, and fundraising groups, such as the University League.
Coordinate with WFAA resources and teams to compile data for strategic planning, donor recognition, and stewardship activities.
Implement and oversee consistent standards for customer service to VIP donors and campus partners.
Serve as a point of contact for campus inquiries, gift agreements, and fund management.
Provide ongoing training and project management for donor-related initiatives.
Partner with leadership to plan, implement, and evaluate strategies and projects to advance group and unit priorities and donor engagement.
In partnership with WFAA’s Director of Development Operations, Director of Stewardship and Donor Relations, and other OGL’s, evaluate, oversee and implement organizational best practices and goals.
Create and maintain standards for exemplary customer service to donors and campus partners.
Oversee the development of materials for donor meetings and partner with leadership to manage Key Performance Indicators.
Serve as a Customer Relationship Management (CRM) system subject matter expert and interface with relevant teams.
Act as your group’s primary point of contact for WFAA’s VIP Stewardship Experience team.
Develop and implement stewardship recommendations and projects in collaboration with unit leads and campus partners.
Review and assess stewardship activities within your group while identifying new opportunities for donor engagement and impact reporting.
Supervise, mentor, and assess the overall performance of your group’s development operations team.
Identify opportunities for cross-functional training and manage project requests to promote efficiency.
Recruit, orient, and mentor new staff while leading change initiatives.
Oversee performance expectations and goals.
Foster a positive work environment characterized by open communication and support.
Support the group and fundraising needs of your group’s Vice President and Managing Group Leader.
Manage internal coordination for campus-wide strategic fundraising initiatives in partnership with leadership.
Facilitate education and understanding of strategic initiatives with colleagues and campus partners.
Coordinate high-level meetings with campus and WFAA leaders.