Operations Generalist

Liberty Savings Bank•Venice, FL

54d

About The Position

Provides support to the departments and financial centers of the Bank by performing the day-to-day functions of Operations. Must have a thorough knowledge of banking regulations and the Bank's policies, procedures, products and systems. Essential Functions: Performs all functions necessary to complete the daily requirements of Returned Item Maintenance, Unposted Items, Returned Deposit Items and Overdraft Freedom. Coordinates collection processes for overdrawn accounts, closes delinquent accounts when necessary and monitors daily warning reports to prevent account mismanagement. Ensures accuracy of customer database information through verification of signature cards, driver's licenses, and other criteria established by the Bank Secrecy Act and company policy. Reviews customer information and maintenance documents and monitors transactions for proper authorization, completeness and accuracy; reports consistent errors to management. Maintains customer information database by processing Savings Overdraft Solutions (SOS), Combined Statements, and maintenance requests such as account type changes, address changes, lockouts, interest rates, payment methods, determination and maturity dates, etc. on customer accounts. Manages all aspects of the debit card portfolio including ordering, maintenance, reissue and closing. Researches all card transaction and service issues. Verifies validity of business resolutions, powers of attorney and trust documents and ensures all meet requirements of the Bank. Manages all aspects of unclaimed property, IOLTA, B and C Notices and IRS Reporting. Responsible for the management of the IRA portfolio including opening/closing accounts for transfer, account maintenance, IRA file review, minimum distribution, etc. Provides superior service to bank customers via the Customer Contact Center and employees by answering questions, providing information regarding retail products and services. Manages online account opening including decisions on whether to open accounts for applicants, offering alternative products, onboarding accounts, etc. Provide superior customer service by initiating direct customer contact with external and internal customers as well as answering questions/requests in a timely manner. Tracks and monitors certain general ledger accounts. Assists financial centers with problem resolution and produces monthly reports of activity for management noting inefficiencies and making recommendations for future efficiencies. Communicates with outside parties when their assistance is needed. These may include Fiserv Special Apps, Fiserv Item Processing, CheckFree, UChoose, Internal Revenue Service, state agencies, etc. Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential. Complies with bank procedures and follows regulatory, operational and security guidelines. Works in conjunction with the Security Department as directed, maintaining strict confidentiality. Secondary Functions Contributes to the team effort by performing other job-related duties as assigned. Rotates duties and responsibilities on a regular basis so as to keep knowledge and skills fresh. Re-issues year-end statements on a request basis from customers Preps documents to be imaged. Processes Business Online Banking setups and maintenance

Requirements

Education equivalent to a high school diploma required. Associates degree preferred
Three years retail banking experience or related skills required
Knowledge of Health Savings Accounts and Individual Retirement Accounts preferred
Ability to meet deadlines with minimal supervision
Must be detail oriented and possess excellent organizational skills
Must possess excellent communication skills, written and verbal
Proficient understanding of basic accounting principles
Ability to understand various ATM network rules and Regulation E
Ability to operate standard office equipment and utilize industry/business related software required, Microsoft Office preferred
Talking-Ability to express or exchange ideas by means of the spoken word
Hearing-Ability to receive detailed information through oral communication
Seeing-Ability to view a computer screen for an extended period of time and/or identify individuals visually
Sitting-Ability to sit for extended periods of time
Finger dexterity-Ability to work with fingers for handling coins or other small objects and use a keyboard
Reaching-Ability to extend hand/arms in any direction to move/handle objects
Lifting-Ability to lift and or move up to 30 pounds

Nice To Haves

Knowledge of Health Savings Accounts and Individual Retirement Accounts preferred
Associates degree preferred

Responsibilities

Performs all functions necessary to complete the daily requirements of Returned Item Maintenance, Unposted Items, Returned Deposit Items and Overdraft Freedom.
Coordinates collection processes for overdrawn accounts, closes delinquent accounts when necessary and monitors daily warning reports to prevent account mismanagement.
Ensures accuracy of customer database information through verification of signature cards, driver's licenses, and other criteria established by the Bank Secrecy Act and company policy. Reviews customer information and maintenance documents and monitors transactions for proper authorization, completeness and accuracy; reports consistent errors to management.
Maintains customer information database by processing Savings Overdraft Solutions (SOS), Combined Statements, and maintenance requests such as account type changes, address changes, lockouts, interest rates, payment methods, determination and maturity dates, etc. on customer accounts.
Manages all aspects of the debit card portfolio including ordering, maintenance, reissue and closing. Researches all card transaction and service issues.
Verifies validity of business resolutions, powers of attorney and trust documents and ensures all meet requirements of the Bank.
Manages all aspects of unclaimed property, IOLTA, B and C Notices and IRS Reporting.
Responsible for the management of the IRA portfolio including opening/closing accounts for transfer, account maintenance, IRA file review, minimum distribution, etc.
Provides superior service to bank customers via the Customer Contact Center and employees by answering questions, providing information regarding retail products and services.
Manages online account opening including decisions on whether to open accounts for applicants, offering alternative products, onboarding accounts, etc.
Provide superior customer service by initiating direct customer contact with external and internal customers as well as answering questions/requests in a timely manner.
Tracks and monitors certain general ledger accounts.
Assists financial centers with problem resolution and produces monthly reports of activity for management noting inefficiencies and making recommendations for future efficiencies.
Communicates with outside parties when their assistance is needed. These may include Fiserv Special Apps, Fiserv Item Processing, CheckFree, UChoose, Internal Revenue Service, state agencies, etc.
Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential. Complies with bank procedures and follows regulatory, operational and security guidelines. Works in conjunction with the Security Department as directed, maintaining strict confidentiality.
Contributes to the team effort by performing other job-related duties as assigned.
Rotates duties and responsibilities on a regular basis so as to keep knowledge and skills fresh.
Re-issues year-end statements on a request basis from customers
Preps documents to be imaged.
Processes Business Online Banking setups and maintenance