People Operations Generalist

Babylist • Columbus, OH

2d • $83,000 - $99,600 • Onsite

About The Position

As the People Operations Generalist embedded at our Fulfillment Center in Commercial Point, OH, you'll handle the first pass on employee relations and People Ops requests for 350+ hourly fulfillment team members across three operational shifts, with an onsite Coordinator and Manager providing ongoing support and escalation coverage. This is a hands-on, team member focused role where you'll serve as the first point of contact for leave management, benefits administration, and compliance matters. You'll work collaboratively with your onsite People Ops team while acting as a trusted partner and consultant to warehouse supervisors and operations leadership. This role is ideal for someone who thrives in fast-paced operational settings, enjoys being on the floor rather than behind a desk, and wants to be deeply involved in the full HR function for a site. You'll need to think on your feet, handle ambiguity, and work collaboratively with operations to support shared business goals.

Requirements

• 3-5 Years of HR Generalist Experience: You've supported hourly employees in warehouses, distribution centers, manufacturing facilities, or similar operational environments
• Employee Relations Experience: You've conducted workplace investigations, coached managers through difficult conversations, and managed performance issues and terminations
• Leave and Accommodation Management: You've handled disability claims, family leave requests, workplace injuries, and accommodation processes from start to finish
• Employment Law Knowledge: You understand workplace regulations and can explain them clearly to managers and employees in practical terms
• Systems Proficiency: You're comfortable using HRIS platforms and case management tools to track issues, maintain accurate records, and stay organized
• Schedule Flexibility: You're genuinely ready to work early mornings, evenings, or weekends to support our 7-day, multi-shift operation
• Sound Judgment: You know when to handle situations independently and when to escalate for additional guidance
• Composure Under Pressure: You stay calm and professional during urgent situations, conflicts, and sensitive conversations
• Proactive Mindset: You don't just solve problems—you think about how to prevent them from happening again
• Clear Communication: You translate HR concepts and policies into straightforward language that resonates with all audiences
• Independent Collaborator: You work autonomously on-site while staying connected and aligned with the broader team
• Growth-Oriented: You're eager to build your expertise, take on new challenges, and expand your responsibilities over time
• AI Forward: You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations.You embrace using technology to enhance your work while keeping people at the center

Responsibilities

• Be the Visible HR Presence
• Primary Point of Contact: Serve as the first point of contact for employee relations concerns, benefits questions, and day-to-day HR support across all shifts
• Be a Trusted Partner: Maintain a visible, approachable presence on the floor while working alongside supervisors and leadership as a consultant who understands both people and business needs
• Exercise Good Judgment: Assess situations quickly and determine when to act independently versus when to escalate to senior HR leadership
• Handle Employee Relations and Compliance
• Lead Investigations and Support Leaders: Conduct objective investigations, document findings clearly, and coach supervisors through difficult conversations, corrective actions, and policy enforcement
• Identify and Prevent Issues: Track trends and patterns to recommend preventive measures while ensuring policies are applied consistently across all shifts
• Maintain Records and Compliance: Conduct monthly Paylocity audits, ensure accurate documentation, and partner with operations on incident reporting, safety protocols, and regulatory requirements
• Guide Employees Through Critical Processes
• Manage Leaves and Accommodations: Own administrative processes for leaves of absence, ADA accommodations, and workers' compensation while coordinating with our benefits broker and operations
• Educate and Support: Explain benefits, leave options, and HR processes in clear, accessible language that helps employees navigate complex situations
• Create Consistent Experiences: Lead engaging onboarding presentations, support temp-to-perm conversions, and conduct professional exit interviews—ensuring the same high-quality experience for all employees regardless of shift
• Drive Continuous Improvement
• Optimize What's Missing: Apply a continuous-improvement mindset to People Ops, spotting friction points, optimizing processes and SOPs, and helping implement people initiatives that scale across the fulfillment center..
• Think Long-Term: Look beyond immediate fixes to develop sustainable solutions that prevent recurring issues

Benefits

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement
• Competitive salary with bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees