Operations Freight Dispatcher

Harte Hanks•US Remote,

About The Position

Harte Hanks is a Business Experience Orchestrator (BXO) that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. Operating across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, we connect the full customer and product lifecycle. With over 100 years of heritage and a global presence, we help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors. We enable leading organizations to design, activate, and optimize meaningful, measurable outcomes by working at the intersection of front-office growth and customer experience with back-office execution. What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference. As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams.

Requirements

4+ previous experience in freight brokerage, carrier sales, or logistics coordination.
Strong negotiation, communication, and problem-solving abilities.
Understanding of transportation modes, rate structures, and supply chain network design.
Familiarity with Transportation Management Systems (TMS), CRM software, and Microsoft Office, particularly Excel.

Responsibilities

Sourcing, vetting, and managing relationships with motor carriers (trucking companies) to transport freight.
Resolving operational, billing, or service issues.
Negotiating freight rates and contracts with carriers to ensure cost-effective, competitive pricing.
Addressing and resolving problems related to carrier performance, such as missed appointments, tracking issues, or equipment failures.
Building and maintaining long-term partnerships with carriers to ensure consistent, reliable capacity.
Managing compliance with carrier safety protocols, insurance requirements, and contractual obligations.
Identifying, vetting, and onboarding new motor carriers to support capacity needs, often using transportation management systems (TMS).
Negotiating freight rates and contracts with carriers to ensure cost-effective, competitive pricing.
Addressing and resolving problems related to carrier performance, such as missed appointments, tracking issues, or equipment failures.
Building and maintaining long-term partnerships with carriers to ensure consistent, reliable capacity.
Managing compliance with carrier safety protocols, insurance requirements, and contractual obligations.