LTL Central Canada - Operations Float

The Erb Group•Winnipeg, MB

1d•Onsite

About The Position

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers, specializing in the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. This role is based in Winnipeg and involves coordinating loads, drivers, deliveries, and pick-ups within the Winnipeg service area, requiring familiarity with all traffic and dispatch functions at the Winnipeg Terminal.

Requirements

Excellent organizational and planning abilities.
Computer dispatch experience is required.
Strong communication skills are required in order to provide quality customer service.
Ability to delegate work to drivers while following company policies and protocol.
Trailer loading and unloading experience using material handling equipment.
Teamwork, flexibility, and a positive attitude are crucial.

Responsibilities

Have full knowledge of Erb Transport’s computer dispatch systems and ensure moves are completed accurately and up to date throughout the shift.
Be knowledgeable of delivery schedules throughout Manitoba, Northwest Ontario, and Saskatchewan as they pertain to the Winnipeg Terminal.
Ensure pick-ups are covered throughout Winnipeg and coordinate pick-ups with other Erb dispatchers.
Dispatch drivers efficiently, considering hours of service and power unit limitations.
Plan load coverage and dispatch moves throughout the shift for effective cost measures (e.g., direct deliveries, elimination of cross-docking, load direct to terminals).
Interface with Linehaul and Dock personnel regarding equipment, load requirements, prioritization of moves, and customer obligations.
Set priorities with incoming and outgoing loads in the dispatch system.
Answer incoming calls from drivers and customers.
Assist in solving delivery problems and provide quality customer service.
Provide continuous communication to all dispatch/traffic personnel to move freight quickly and economically.
Cover all operational and administrative functions within local operations.
Keep records on trailer locations and continually update trailer movements in the computer.
Assist terminal personnel with any operational inquiries.
Assist on dock loading and unloading of trailers as needed using material handling equipment (Forklift and Walkie).
Communicate with management regarding any major customer, equipment, and/or staff issues.
Perform all other duties as required.

Benefits

Benefits available from day 1
Company paid health insurance plans (health, prescription, dental and vision)
Company paid group life insurance
Long-term disability insurance
Employee & Family Assistance Program (EFAP)
$1600 in massage therapy benefits
TFSA and RRSP savings plans with company match contributions (available after 3 months)
Profit-sharing opportunity
Referral bonus program
Safety shoe voucher
Uniform and annual tool allowance for apprentice and mechanic technicians
Corporate discounts with Josslin Insurance and Goodlife Fitness
Educational assistance up to 50%, with specific training required by The Erb Group paid in full
Career advancement opportunities
Community and philanthropy opportunities
Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)