Operation Float RN/LPN

Premier Health•Moraine, OH

About The Position

The Operations Float provides clinical support and performs referral scheduling, referral acceptance duties, EPIC orders processing, new orders processing, nurse phone line support and customer service activities. These duties include data entry of referral information; benefit verification, initial authorization of services, initial patient contact, and other duties as assigned. Provide customer service to patients, physicians, and clinical staff regarding patient issues. Provide clinical support for patient care area. Also, responsible for processing requests for service and providing appropriate staff to meet patient needs. The Operations Float, RN is also responsible for identified problem assessment, coordination, implementation and resolution.

Requirements

Associate degree from an accredited school of nursing.
Current RN/LPN state licensure.
1-3 years of job-related experience.
Minimum of one year of experience in a health care setting (hospital, clinic, rehabilitation center, home care, etc.).
Excellent oral and written communication skills.
Excellent organizational skills.
Ability to work independently.
Excellent customer service skills (internal and external).
Demonstrated competency of standard medical terminology.
Excellent interpersonal skills.
On-call, weekends and holidays as required.

Nice To Haves

Associates Degree
Three years of experience with medical terminology preferred.

Responsibilities

Provides clinical support.
Performs referral scheduling.
Performs referral acceptance duties.
Processes EPIC orders.
Processes new orders.
Provides nurse phone line support.
Performs customer service activities.
Enters referral information.
Verifies benefits.
Provides initial authorization of services.
Makes initial patient contact.
Performs other duties as assigned.
Provides customer service to patients, physicians, and clinical staff regarding patient issues.
Provides clinical support for patient care area.
Processes requests for service and provides appropriate staff to meet patient needs.
Responsible for identified problem assessment, coordination, implementation and resolution.