Operations & Finance Associate (P/T) - 61625547595

Somewhere•Latin America, LA

3d•Remote

About The Position

We are a veterinary practice devoted entirely to pet end-of-life care. Founded by veterinarians with decades of hospice experience, the company set out to fix a problem they kept seeing: the goodbye rarely matched the love families had for their pets. Honor Pet exists to change that. Families are cared for through in-home euthanasia, a purpose-built Comfort Center with private rooms designed to feel like home, and eco-friendly water cremation (aquamation) that uses far less energy than traditional methods. Every pet stays in our care from the first conversation through aftercare, so families always know who is caring for their pet and what comes next. The company also partners with veterinary clinics and supports families through pre-planning consultations and grief support led by a licensed social worker. This is a growing, mission-driven, founder-led company. The behind-the-scenes work matters as much as the work at the bedside, because clean billing, accurate records, and reliable operations are part of how families experience care during one of the hardest moments of their lives. As we grow, the financial and operational engine behind it has outgrown an informal approach. Invoices need to go out accurately and on time, accounts receivable needs consistent follow-up, partner-clinic auto-pay needs to run cleanly, California tax obligations need to be calculated and filed, and leadership needs clear reporting to make decisions. On top of that, our proprietary platform needs ongoing testing as it evolves. This role brings all of that into one dependable seat. It is the person who owns the numbers and the operational details so the care team and leadership can stay focused on families. It suits someone who works independently, takes full ownership, and finds satisfaction in accuracy and order. Because it is a first-of-its-kind hire on this team, there is real room to shape how the function runs, and a clear path to grow with the company over time.

Requirements

Strong attention to detail and a high degree of numerical accuracy
Proficiency with Google Sheets, including formulas and structured data management
Hands-on experience in billing, accounts receivable, bookkeeping, or a related finance function
Strong written English, with the ability to turn data into clear summaries for leadership
Comfort working across multiple software platforms, including proprietary or custom-built systems
Ability to work independently, manage competing priorities, and consistently meet deadlines

Nice To Haves

Familiarity with California sales and use tax reporting
Experience with software testing, QA processes, or bug reporting
Experience in a healthcare, veterinary, or multi-location services environment

Responsibilities

Review and verify invoices for accuracy before they go out
Send client invoices promptly and keep records organized and audit-ready
Track accounts receivable and follow up to ensure timely collection
Process monthly auto-pay charges for enrolled partner clinics with consistency and accuracy
Flag and help resolve billing discrepancies before they affect cash flow
Calculate quarterly California sales and use tax obligations
Prepare the associated filings and supporting documentation
Support month-end financial organization and reconciliation as needed
Monitor veterinarian schedules to assess staffing coverage and proactively flag gaps
Pull monthly reports and calculate key performance indicators, including appointment volume and utilization rates
Translate data into clear, actionable summaries for leadership
Run ongoing regression testing on our proprietary platform and validate new features as they are released
Work fluidly across multiple software tools, adapting quickly to different systems and workflows
Serve as an internal resource for identifying inconsistencies and verifying data integrity across platforms