Operations & Field Manager
About The Position
SD Sparkle Cleaning Co. is a growing residential and short-term rental cleaning company serving clients throughout San Diego County. We are known for our commitment to quality, reliability, and strong client relationships. As we continue to grow, we are seeking a hands-on Operations & Field Manager to help organize, stabilize, and elevate daily operations. This role is ideal for someone with professional cleaning experience combined with strong organizational and leadership skills. The right candidate enjoys structure, problem-solving, and supporting both team members and clients. This is not a cleaning-only role. This is a leadership position with a strong operational focus. The Operations & Field Manager serves as the key point of coordination between: Cleaning staff Clients and partners (including short-term rental and property management companies) Scheduling, quality control, and operational follow-through
Requirements
- Minimum of 2 years of residential or short-term rental cleaning experience
- Prior leadership, supervisory, or coordination experience
- Strong communication skills (text, phone, and in-person)
- Reliable transportation and a valid driver’s license
- Comfort managing adult team members and providing constructive feedback
- Highly organized, calm under pressure, and solution-oriented
Nice To Haves
- Experience with short-term rentals or property management
- Familiarity with scheduling or field service software (e.g., Housecall Pro, BookingKoala)
- Bilingual in English and Spanish
- Hospitality or hotel housekeeping management background
Responsibilities
- Team Coordination & Scheduling
- Schedule and coordinate cleaners on a daily basis
- Confirm staff availability and job coverage
- Communicate with team members regarding job details, expectations, and changes
- Manage call-outs and last-minute schedule adjustments
- Ensure cleaners have required supplies and job information
- Address performance concerns professionally and promptly
- Training & Quality Control
- Onboard and train new cleaning staff
- Ensure company SOPs and quality standards are consistently followed
- Review post-clean photos and documentation
- Conduct in-person quality audits when needed
- Coach team members and identify opportunities for improvement
- Client & Partner Management
- Serve as the primary point of contact for key partners, including STR and property managers
- Track job progress and completion status
- Request, review, and organize cleaning photos
- Handle client feedback, concerns, and follow-up
- Maintain detailed knowledge of client expectations on a property-by-property basis
- Operations & Administrative Support
- Monitor cleaning supply inventory and storage levels
- Track and coordinate restocking needs
- Assist with pricing and job estimates
- Support invoice preparation and review
- Ensure jobs are properly closed and documented in company systems
- Troubleshoot day-of operational issues
- Manage incoming client communications and phone calls
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
