Field Operations Manager

Snowflake•Menlo Park, CA

About The Position

Snowflake is seeking a Field Operations Manager for our Americas New Customer Acquisition business. Reporting to the AMS Field Ops Lead, you will serve as the execution operations partner to Regional VPs, driving the day-to-day management of the sales engine. Beyond execution, you will act as a Strategic Advisor, directly influencing regional GTM strategy through data-backed insights. In this role, you are the connective tissue across the hierarchy, partnering directly with assigned RVPs, supporting their District Managers, and enabling individual Sales Reps. You will be expected to execute both tactical and strategic initiatives, such as designing optimized Sales Rep territory patches, managing complex quota-setting cycles, and auditing pipeline health to drive forecast accuracy. You will also lead high-impact projects like annual business planning and regional "Gap-to-Goal" action plans. While you "own" your assigned sales regions, you will work within a Collaborative Peer Network, coordinating with other Field Ops Managers to ensure global consistency and shared best practices. This role requires a uniqu or e balance: the technical ability to execute complex projects under fixed deadlines and the business acumen to advise executive leadership. If you are a data-driven problem solver who thrives in hyper-growth environments and is passionate about removing friction from the sales lifecycle, this role is for you.

Requirements

Experience: 8+ years in Sales/Revenue Operations within the SaaS/Tech industry, with deep exposure to hyper-growth go-to-market models.
SaaS Forecasting: Expert knowledge of SaaS forecasting best practices (Commit/Best Case) and pipeline coverage analysis.
Strategic Modeling: Advanced proficiency in Excel/Google Sheets and experience with enterprise planning tools (e.g., Pigment, Anaplan) for territory design and patch balancing.
Analytical Proficiency: Mastery of Salesforce reporting and/or BI tools (e.g., Tableau) to translate complex datasets into executive-level "So-What" narratives.
Operational Mastery: Proven ability to drive the regional operating rhythm, manage quota governance, and lead large-scale process adoptions under tight deadlines.
Education: Bachelor’s degree required; MBA or quantitative advanced degree preferred.

Responsibilities

Strategic Sales Partnership: Act as the operational lead for sales leaders, providing actionable insights to optimize pipeline coverage, territory design, and quota allocation as the business scales.
Drive Forecast Accuracy: Own the forecasting process, ensuring alignment between sales and finance, identifying risks, and driving actions to maintain a healthy pipeline.
Optimize Processes for Scale: Identify and eliminate inefficiencies in workflows, implement scalable processes, and lead automation initiatives to free up capacity for high-impact activities.
Enable Data-Driven Insights: Build and maintain dashboards and reports to provide real-time visibility into key metrics, enabling data-driven decision-making and accountability.
Territory & Quota Architecture: Manage the territory planning and quota-setting process for rapid team expansion, ensuring equitable coverage and governance for new hires and transitions.
Execute Cross-Functional Projects: Partner with marketing, finance, and product teams to drive initiatives that align with rapid business growth, such as new sales programs or tool rollouts.
Scale Operational Excellence: Act as the escalation point for critical operational issues, driving resolutions and ensuring alignment with Snowflake’s broader strategy.
Strategic Project Leadership: Execute high-impact initiatives, including new sales program rollouts and cross-functional GTM alignments with Finance, Marketing, and Enablement.