Operations & Field Manager
About The Position
SD Sparkle is a growing residential and short-term rental cleaning company serving clients throughout San Diego County. We are known for quality, reliability, and strong client relationships. As we continue to grow, we are seeking a hands-on Operations & Field Manager to help stabilize, organize, and elevate our daily operations. This role is ideal for someone with strong cleaning experience and natural leadership instincts—someone who values structure, problem-solving, accountability, and supporting both clients and team members. This is not just a cleaning role. This is an operations leadership position that supports the business at every level. You will serve as the central point of coordination between: Cleaning team members Clients Short-term rental (STR) and property management partners Scheduling, quality control, and operational follow-through
Requirements
- 2+ years of residential or STR cleaning experience
- Leadership, supervisory, or coordination experience
- Strong communication skills (text, phone, in person)
- Reliable transportation and valid driver’s license
- Comfortable managing adults and providing feedback
- Highly organized, calm under pressure, and solution-oriented
Nice To Haves
- STR or property management experience
- Experience with scheduling software (Housecall Pro, BookingKoala, etc.)
- Bilingual (English/Spanish)
- Hospitality or hotel housekeeping management background
Responsibilities
- Team Coordination & Scheduling
- Schedule and coordinate cleaners daily
- Confirm availability and ensure proper job coverage
- Communicate job details, access instructions, and expectations
- Handle call-outs and last-minute schedule changes
- Ensure cleaners are prepared with proper supplies and information
- Address performance issues professionally and promptly
- Training & Quality Control
- Onboard and train new cleaners
- Ensure adherence to company SOPs and quality standards
- Review post-clean photos
- Conduct in-person cleaning audits when necessary
- Provide coaching and identify areas for improvement
- Client & Partner Management
- Serve as primary point of contact for key partners (including STR and property managers)
- Track job progress from start to completion
- Request and review job photos
- Manage client feedback, concerns, and follow-ups
- Understand property-specific expectations
- Operations & Administrative Support
- Monitor supply inventory and storage stock
- Track and manage restocking needs
- Assist with pricing and job estimates
- Support invoice preparation and review
- Ensure jobs are properly closed in company systems
- Troubleshoot day-of operational issues
- Manage incoming client calls and communications
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
