Operations Experience Administrator

Blount Fine Foods•McKinney, TX

About The Position

Bringing our love of food to families for five generations! Blount Fine Foods is a family-owned and operated manufacturer, marketer, and developer of premium fresh prepared foods. We are an engaging team, bringing restaurant-quality products to America including single-serve grab-n-go fresh soups, mac & cheese, and entrées in grocery stores across the country, as well as for hot bars and restaurants. Help us create the finest food experiences including those with specialty certifications that include organic, gluten-free, and low sodium, among others. Join a proven team for growth, success, and a satisfying career! Summary: The Operation Experience Administrator brings outstanding service to Blount’s employees and temporary staff, acting as an employee advocate and resource center. Work with individuals and groups to support business need and employee satisfaction.

Requirements

Bilingual Spanish
One year certificate from college or technical school
Six-Twelve months customer service-related experience and/or training
Ability to be an empathetic, non-judgmental, confidential resource
Strong oral, written and interpersonal communication skills
Proven skills to build and manage relationships, collaborate, influence, and negotiate across all levels within an organization.
This position requires a valid driver’s license, pre-employment and annual screening of Motor Vehicle Record and personal automobile insurance coverage in accordance with the Blount Fine Foods Employee Handbook.
Level II: the ability to communicate effectively both written and verbally in English and Spanish as it pertains to individual position.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Internet software and Database and Word Processing software.

Responsibilities

Customer service focus to all production employees; empower employees through education and hands on support; Deliver outstanding employee experience
Review hourly team members adherence to work schedule. This will include spending time on the production floor in each department, interacting with supervisors, and providing feedback on employee’s attendance.
Effectively track staffing levels in operation departments. Partner with operations leadership and the TA team to assist in sustaining adequate staffing levels.
Review department timecards for accuracy.
Acts as a liaison between employees and support departments (ie. HR, Safety, etc.)
Participate, assist, and support all Employee Engagement initiatives (survey support, open enrollment, all employee meetings, etc.)
Work with operations team to ensure timeliness with employee's requests (Ubers, badge access, UKG, market support, employee lockers assignment/management, and service requests, etc)
Build rapport and support Operation employees with resources; connect to various branches of the organization for career development, employee relation concerns, safety requests, and other areas impacting job satisfaction
Partners with Supervisors, Onboarding, and Training & Development, regarding the new hire process.
Communicates opportunities or trends to key stakeholders
Sick line support – triage to appropriate personnel
Commits to regular scheduled meeting with OPS team (PULSE, huddles, Roundtables, etc.)
Acts as a confidential liaison between safety & HR with ad hoc paperwork requests
Knowledgeable of all Operations areas of the business; hands on ability to demonstrate the job and articulate the duties necessary for areas throughout Operations; ability to cover/fill positions based on company need
Communicate effectively via email, Microsoft teams, and in person to operations employees, leadership, and various departments throughout the company
Communicates daily with Production Managers to assure program effectiveness
Works with employees to schedule appointments and obtain necessary information from support departments.
Document all employee interactions in accordance with standard processes
Assist in coordinating meals during peak season
During Peak Season Months weekend support is required.
Able to understand day to day operations with minimal oversight
Provides OPS management weekly updates
Assists with avanti market theft reports & service requests
Works closely with the Supplies & Services Department to ensure proper PPE and other VMI supplies are continuously replenished
Inspect plant and office premises including cafeteria during the shift as needed.
Responsible for completing required paperwork accurately and honestly, where applicable.
Must adhere to posted GMPs (Good Manufacturing Practices) when working within the production facility. Responsible for reporting suspicious packages, activities and individuals, where applicable