Operations Engineering Supervisor

ABB•Genoa Township, OH

50d•$83,300 - $125,000•Onsite

About The Position

At ABB, the Operations Engineering Supervisor supervises a team of service engineers and service technicians and contributes to executing the service strategy and growing the service business. The role focuses on delivering timely, high-quality, cost-effective service offerings, solutions, and projects, including field service and repair, to customers. The position reports to the Supervisor Operations 2 and is onsite in Westerville, Ohio. The supervisor oversees testing and validation of workshop products, systems, and components, balancing technical quality with business delivery timelines. The role coordinates schedules and resources, supports process improvements, ensures compliance with technical and customer requirements, maintains test equipment, and drives continuous service productivity improvements. Travel may be required up to 10%, including international travel.

Requirements

Bachelor’s degree and 8 or more years of experience; or an associate degree and 10 or more years of experience; or a high school diploma and 12 or more years of experience.
Practical experience in manufacturing, repair, and customer service within an industrial environment.
Great attention to detail and strong problem-solving skills and methods.
Ability to collaborate, work independently, and contribute within a team environment.
Business-oriented and highly organized.
Ability to work from Westerville, Ohio (Columbus area) without requiring company relocation.

Nice To Haves

Experience in the Paper, Chemical, Power, or Aerospace industries.

Responsibilities

Supervise a team of service engineers and service technicians and contribute to execution of the service strategy and service growth.
Execute comprehensive testing and validation protocols on workshop products, systems, and components, focusing on quality and accuracy.
Balance technical excellence with business delivery timelines while acting with urgency and care.
Monitor and optimize test schedules, resource allocation, and workload distribution to meet delivery targets while maintaining quality standards.
Collaborate with workshop engineers to identify testing bottlenecks and drive process improvements that reduce cycle time and cost.
Interpret technical specifications, test procedures, and quality documentation to ensure testing accuracy and compliance with customer requirements.
Ensure documentation is completed accurately and on time, in compliance with internal systems and external customer requirements.
Manage test equipment inventory, calibration, and maintenance to ensure tool availability and control operating costs.
Proactively identify quality issues, root causes, and solutions, and communicate recommendations to improve service productivity.

Benefits

Choice of two medical plans: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of two dental plans: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to two times base pay.
Company-paid accidental death and dismemberment insurance equal to one times base pay.
Voluntary life and AD&D coverage, employee-paid up to plan maximums.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to six weeks.
Employee Assistance Program.
Health Advocate resources for mental and behavioral health, general health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt employees; salaried exempt employees receive vacation under a permissive time-away policy.