Operations Engineer

Ameriprise Financial Services, LLC • Minneapolis, MN

1d • $107,000 - $147,100 • Hybrid

About The Position

Ameriprise Financial, Inc. seeks an Operations Engineer in Minneapolis, Minnesota, to support its ETL technologies production environment. The role proactively monitors and responds to batch incidents across multiple technologies, supporting Informatica/IDMC/Python/AWS and Brokerage Distributed/Mainframe applications in a 24x7 environment. The engineer leads production support, troubleshoots complex incidents, and works to improve application stability, resiliency, security, uptime, and performance.

The position also leads incident, problem, and change management activities; coordinates production incident bridges and communications; performs root-cause analysis; and identifies opportunities for improvement and re-engineering. The engineer collaborates with teams, vendor and contractor partners, and stakeholders, and mentors interns and new team members.

This role is based in Minneapolis and requires employees to work in the office at least four days per week, with flexibility to work from home one day per week. The estimated base salary is $107,000–$147,100 per year. Most roles may also be eligible for variable compensation depending on the role. The company offers vacation and sick time, a 401(k), and health, dental, and life insurance. Applicants must have U.S. work authorization that does not now or in the future require visa sponsorship.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
• 5–7 years of relevant experience.
• 5–7 years of production support experience with Informatica/Python/AWS technologies and applications.
• Good understanding and technical knowledge of Informatica architecture and client components, including Workflow Manager, Mapping Designer, Workflow Monitor, and Repository Manager.
• Excellent knowledge of Informatica/IDMC/AWS/Python concepts.
• Knowledge of AWS IAM, SNS, SQS, Lambda, EMR, Lake Formation, AWS Step Functions, Athena, and EC2.
• Hands-on experience debugging Informatica/IDMC ETL mappings to identify issues.
• Hands-on experience with ETL transformations such as lookup, joiners, source qualifier, and normalizer.
• Hands-on experience with flat files, mainframes, XML files, and databases as data sources.
• Hands-on experience resolving mainframe file issues, including unavailable or locked datasets, space issues, CPU utilization, and JCL errors.
• Experience with AWS environments, data pipelines, RDS, and reporting tools.
• Hands-on experience with Unix scripting and file operations.
• Strong knowledge of SQL/PL-SQL and Oracle databases, including debugging complex queries.
• Good understanding of scheduling tools such as TWS, TIDAL, or others.
• At least four years of ServiceNow experience for application incident and problem management in a 24x7 model.
• Strong written and verbal communication skills and the ability to follow processes.
• Valid U.S. work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

• Experience with mainframe technologies.
• Experience with Informatica, AWS, and IDMC.
• Knowledge of the Advice & Wealth Management business.

Responsibilities

• Lead production support for Informatica/IDMC/Python/AWS and Brokerage Distributed/Mainframe applications in a 24x7 environment.
• Monitor batch processing, respond to incidents, handle batch recoveries, and provide batch support.
• Resolve issues involving JCL, CICS, IMS, DB2, and storage technologies.
• Assess and recommend permanent fixes to improve application stability and resiliency.
• Handle production incident bridge calls for P1 and high-priority P2 incidents.
• Independently analyze and resolve support tickets.
• Drive incident, problem, and change management work, and provide weekly status updates to leadership.
• Perform root-cause analysis, recap issues in email, and communicate with stakeholders and cross-commit teams.
• Lead production incident bridges, coordinate across teams to gather impact information, and communicate with leadership.
• Propose solutions for complex troubleshooting and help team members resolve issues.
• Identify areas for improvement and opportunities for re-engineering.
• Mentor interns and new joiners.
• Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies.
• Resolve issues and incidents while maintaining focus on security, uptime, and performance.
• Troubleshoot and resolve complex problems and issues.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Variable pay in the form of bonus, commissions, and/or long-term incentives may be available depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level