Operations Engineer

Ameriprise Financial Services, LLC•Minneapolis, MN

7d•$100,000 - $145,000•Hybrid

About The Position

Ameriprise Financial, Inc. seeks an Operations Engineer in Minneapolis, MN to support the ETL technologies production environment by proactively monitoring and quickly responding to batch incidents across multiple technologies within the technical area of expertise. Key Responsibilities Lead the team to provide production support for Informatica/IDMC/Python/AWS suit of applications in 24X7 environment. Good understanding of Informatica/IDMC/Python and AWS environment and able to handle batch recoveries and provide batch support. Good understanding of JCL, CICS, IMS, DB2, and storage technologies and work in resolving the issues. Assess & recommend solutions for permanent fixes to improve application stability and resiliency. Ability to handle production incident bridge calls for P1 and high priority P2 incidents Strong analytical capability to do independent ticket analysis and resolution. Drive team to work on Incident Management/Problem management and Change management and provide the weekly status to the leadership. Ability to do the Root cause analysis, recap the issues and problem in an email and communicate to all stakeholders and cross commit teams. Ability to drive production issues bridges and able to work across the teams to collate the impacts and send leadership communications. Propose solutions to perform complex troubleshooting and help team members whenever they are getting struck with issues. Should be able to identify the areas of improvement and re-engineering scope. Mentoring the interns and new joiners. Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies. Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance. Provide troubleshooting and resolution to complex problems and issues.

Requirements

Bachelor's degree in Computer Science, Computer Engineering or a related field.
10 years of production support experience on Informatica/Python/AWS Technologies and applications.
Good understanding and technical knowledge on Informatica architecture/client components such as Workflow Manager, Mapping Designer, workflow monitor and Repo manager.
Excellent knowledge on Informatica/IDMC/AWS/Python concepts.
Knowledge on AWS services such as IAM, SNS, SQS, Lambda, EMR, Lake Formation, AWS Step Function, Athena, and EC2 is required.
Hands-on expertise in debugging Informatica/IDMC ETL Mapping to narrow down the Issue.
Hands-on experience in ETL transformation such as lookup/joiners/source qualifier/normalizer.
Hands-on experience in dealing with various types of sources such as Flat files/Mainframes/XML files and Databases.
Hands-on experience in resolving the Mainframe file issues like (Dataset unavailable or locked, Space issue, CPU Utilization, JCL errors).
Experience on AWS environment, Data Pipelines, RDS, Reporting tools.
Hands-on experience in Unix scripting/file operations.
Strong knowledge of SQL/PL-SQL and oracle Databases.
Able to debug complex queries.
Good understanding on scheduling tool such as TWS/TIDAL/Others.
Worked at least 4 years on ServiceNow for application incident management, problem management in a 247 model.
Strong communication skills both written and verbal with the ability to follow the processes.

Nice To Haves

Experience in mainframe technologies will be plus.
Experience on Informatica, AWS, IDMC.
Knowledge in the Advice & Wealth Management business.

Responsibilities

Lead the team to provide production support for Informatica/IDMC/Python/AWS suit of applications in 24X7 environment.
Handle batch recoveries and provide batch support.
Resolve issues related to JCL, CICS, IMS, DB2, and storage technologies.
Assess and recommend solutions for permanent fixes to improve application stability and resiliency.
Handle production incident bridge calls for P1 and high priority P2 incidents.
Perform independent ticket analysis and resolution.
Drive Incident Management, Problem Management, and Change Management, and provide weekly status updates to leadership.
Perform Root Cause Analysis, recap issues and problems in emails, and communicate to stakeholders and cross-commit teams.
Drive production issue bridges, work across teams to collate impacts, and send leadership communications.
Propose solutions for complex troubleshooting and assist team members.
Identify areas for improvement and re-engineering.
Mentor interns and new joiners.
Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies.
Provide solutions to resolve issues and incidents focusing on security, up-time, and performance.
Provide troubleshooting and resolution to complex problems and issues.