Operations Engineer

Law School Admission Council•Newtown Township, PA

29d•$28 - $30•Hybrid

About The Position

LSAC’s mission is to advance law and justice by promoting access, equity, and fairness in law school admission and supporting the learning journey from prelaw through practice. The Operations Engineer provides technical support for end users, endpoint devices, workplace technologies, and enterprise applications. This role resolves incidents and service requests, completes routine systems administration and device management tasks, supports technology projects, and helps maintain the stability, security, and effectiveness of LSAC technology services. The Operations Engineer follows established operational standards and procedures and contributes to continuous service improvement.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent experience.
1-4 years of experience supporting enterprise technology environments.
Experience supporting Microsoft 365, Windows 11, endpoint management platforms, collaboration technologies, and cloud-based applications.
Familiarity with enterprise security, identity, device deployment, and systems administration concepts.
Strong written and verbal communication skills.
Holds a strong sense of accountability for both individual and team objectives.
Embraces a forward-thinking mindset, contributing to a culture of continuous improvement and creativity.
Excellent time management, prioritization, attention to detail and organization skills
Follows established processes and procedures.
Resolves standard and moderately complex incidents independently.
Contributes to technical projects and operational initiatives.
Escalates exceptions, major incidents, and high-risk changes for review and approval.
Resolves standard to moderately complex technical issues.
Supports established technologies and processes.
Completes assigned project tasks and operational responsibilities.
Contributes to documentation and knowledge management.
Works under general supervision.
Collaborates closely with peers, customers, and cross-functional teams.
Customer Service Orientation
Technical Troubleshooting and Analysis
Microsoft 365 and Modern Workplace Technologies
Endpoint and Device Management
Collaboration and Teamwork
Problem Solving
Security Awareness
Adaptability and Continuous Learning

Responsibilities

Provide professional technical support to customers by phone, email, chat, remote support tools, and in person.
Troubleshoot and resolve hardware, software, endpoint, identity, and application-related incidents and service requests.
Escalate complex, high-risk, or unresolved issues to senior technical staff as appropriate.
Maintain accurate Incident, Problem, and Change records in the ticketing system, and update and maintain inventory, licensing, and other records in various service management systems.
Perform endpoint deployment, provisioning, imaging, configuration, patching, and lifecycle management activities.
Support Microsoft 365, Windows, Apple MacOS/iOS, collaboration platforms, and business applications.
Assist with systems administration tasks and maintenance activities in accordance with established procedures.
Participate in technology projects, upgrades, deployments, and operational improvement initiatives.
Create and maintain technical documentation, knowledge base articles, and user support materials.
Monitor assigned systems and services and report issues that impact operational stability.
Follow established security policies, standards, and operational procedures.
Contribute to problem-resolution efforts by identifying root causes and documenting corrective actions.
Demonstrate LSAC’s values in all aspects of assigned work.