Operations Engineer I

J.B. Hunt Transport Services, Inc. • Lowell, AR

1d • Onsite

About The Position

Under general supervision, this position is responsible for monitoring and supporting maintenance of J. B. Hunt technological systems for operational stability, as well as providing Tier 2 support through managing tickets, resolving moderately complex technical problems, and progressing alerts for critical infrastructure issues. The incumbent identifies potential impacts, contributes to major incidents, and maintains documentation for processes.

Requirements

• Bachelor's degree in management information systems, Computer and Information Science, Engineering, or related field, or foreign equivalent, or a suitable combination of education, experience, and training
• 3 years of experience in Information Technology
• This position is not eligible for employment-based sponsorship.

Nice To Haves

• Bachelors: Computer and Information Science (Required)
• Bachelors: Computer Engineering (Required)
• Bachelors: Management Information Systems (Required)
• Information Technology/Systems

Responsibilities

• Escalates system alerts and/or failures to relevant teams; partner cross-functionally to structure workflows that enable alerts
• Monitors J.B. Hunt systems for abnormalities which inversely affect the operational stability, including, but not limited to, infrastructure health, network availability or security, applications, mainframe performance, and database connectivity; monitors service desk call volume for potential operations impact being reported by end users
• Takes remedial action on system alerts and/or failures based on level of expertise
• Performs manual administrative tasks requested by employees, customers, and/or vendors to ensure productivity and stability within the platform
• Provides tier 2 systems support and assists with status updates via appropriate methods
• Participates in Major Incident Calls by performing necessary tasks, providing data, actively monitoring and engaging appropriate resources
• Maintains system documentation by reviewing, updating, and validating content to enable knowledge sharing and standardization of processes
• Diagnoses and resolves moderately complex technical problems within assigned systems
• Supports and participates in the weekly maintenance window for the mainframe and BIPS refresh

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave
• two weeks of paid parental leave
• six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level