Operations Engineer I
About The Position
The Operations Engineer I provides organizational support to improve the internal and external customer experience through basic troubleshooting of daily operations issues. The role collects, organizes, and analyzes data to identify process-related gaps in service delivery. This is a hybrid position located in Phoenix, Arizona. The Operations Engineer I ensures daily job processing on the Core Processor—including scheduling, system backups, and posting files—is completed successfully to support the organization’s business objectives. The role monitors daily, weekly, and monthly processes and job routines across enterprise applications, escalates issues and exceptions to senior engineering staff and IT management in a timely manner, and provides on-call support for the DSFCU enterprise. Other job-related duties may be assigned.
Requirements
- High school diploma or GED.
- Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Knowledge of database queries, reporting, and system monitoring.
- Ability to communicate and present information effectively in person and over the phone, with effective written and verbal communication skills.
Nice To Haves
- College coursework or a degree in Computer Science.
- Two or more years of related work experience in lieu of a degree.
- At least one year of Credit Union or banking processing experience.
- IBM systems knowledge.
Responsibilities
- Provide organizational support and basic troubleshooting for daily operations issues to improve the internal and external customer experience.
- Collect, organize, and analyze data to identify process-related gaps in service delivery.
- Ensure daily Core Processor job processing—including scheduling, system backups, and posting files—is completed successfully.
- Monitor daily, weekly, and monthly processes and job routines across enterprise applications.
- Escalate issues and exceptions in a timely manner to senior engineering staff and IT management.
- Provide on-call support for the DSFCU enterprise.
- Perform other job-related duties as assigned.
Benefits
- Great benefits and generous compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
