Operations Enablement Specialist - Content & Curriculum

TreviPay • Overland Park, KS

1d

About The Position

The Operations Enablement Specialist – Content & Curriculum owns the durable enablement assets that allow Global Operations to execute accurately and compliantly across TreviPay's platform, programs, and controls. This role builds and maintains Standard Operating Procedures, job aids, and knowledge-base content; owns the LMS and documentation lifecycle; and ensures every operational team has current, role-specific guidance aligned to the latest system and process changes. Partnering closely with the Readiness & Delivery counterpart, Product, Engineering, Risk, and Compliance, this Specialist makes sure content is ready on schedule for each release cycle — and stays accurate, findable, and useful long after release.

Requirements

• Strong technical writing and instructional design skills; able to translate complex systems and processes into clear, operationally usable content and curriculum.
• Working knowledge of documentation tooling, LMS platforms, and knowledge-base systems (e.g., Confluence, SharePoint, MadCap, Paligo, Docebo, Cornerstone, or similar).
• Strong content governance discipline — taxonomy, versioning, review cadence, lifecycle.
• Operational rigor — understands frontline execution, controls, and risk considerations.
• Learning agility — quickly absorbs new systems, rules, and workflows.
• Influence without authority — partners effectively with Product, Engineering, Risk, Compliance, and operational SMEs.
• Attention to detail — ensures accuracy in materials, controls, and messaging.
• Continuous improvement mindset — measures effectiveness and iterates content based on data and feedback.
• 2–4+ years in operations enablement, technical writing, instructional design, or training within a technology-enabled environment.
• Bachelor's degree preferred or equivalent work experience.

Responsibilities

• Build and maintain Standard Operating Procedures, job aids, and knowledge-base content that drive accurate, compliant execution across Global Operations.
• Own the documentation lifecycle: authoring standards, templates, taxonomy, versioning, review cadence, and retirement.
• Own the LMS — curriculum design, course build, learner paths, assignments, completions, and reporting.
• Translate system, policy, and process changes into clear, role-specific operational guidance.
• Partner with the Readiness & Delivery Specialist to deliver content on schedule for each release cycle and to align curriculum with release scope.
• Maintain knowledge-base information architecture (taxonomy, search effectiveness, content health) so frontline teams can find the right content fast.
• Govern content quality — accuracy, voice, structure, accessibility — through review cycles with Operations, Product, Risk, and Compliance SMEs.
• Measure content effectiveness (usage, search success, time-to-competency) and continuously improve based on feedback and outcomes.
• Coach and uplift other contributors on technical writing and instructional design best practices.
• Perform additional duties as assigned to support organizational goals.

Benefits

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level