Operations Enablement Lead
About The Position
We’re looking for an Enablement Lead to design, build, and scale enablement programs that help teams do their best work - faster, smarter, and with greater impact. Reporting to our Director of Ops Enablement, this role sits at the intersection of strategy and execution, translating business priorities into clear programs, processes, and learning experiences that drive measurable outcomes. You’ll partner closely with leaders across Sales, Product, and Partnerships to identify gaps, design solutions, and ensure enablement efforts actually stick. This is a hands-on, highly cross-functional role for someone who thrives in ambiguity and loves building from 0 → 1 and 1 → scale. Other responsibilities include though are not limited to:
Requirements
- 5+ years of experience in enablement, program operations, program management, or operational excellence roles, preferably in a startup environment
- Proven track record building and scaling enablement programs in high-growth or complex environments
- Experience working cross-functionally with senior leaders and frontline teams
- Strong program management and execution skills - able to manage multiple initiatives end-to-end
- Exceptional ability to translate ambiguity into structure, clarity, and action
- Data-informed decision-maker with experience defining and tracking success metrics
- Excellent written and verbal communication skills; able to influence without authority
- Systems thinker with a bias toward practical, scalable solutions
Nice To Haves
- Experience in SaaS, health-tech, climate-tech, fintech, or other regulated or fast-scaling industries
- Background in learning design, change management, or operations consulting
- Experience implementing or partnering on LMS, enablement tools, or knowledge systems
Responsibilities
- Oversee Enablement Strategy & Program Design
- Work with the Director to prioritize the enablement roadmap to align company priorities with high-impact initiatives
- Design end-to-end enablement programs (onboarding, role readiness, ongoing development, change management initiatives)
- Translate complex strategies into clear, actionable programs and learning journeys
- Create Program & Operational Excellence
- Lead cross-functional programs from discovery through launch and iteration
- Build repeatable frameworks, playbooks, SOPs, and toolkits that scale
- Establish program governance, timelines, dependencies, and success metrics
- Champion Stakeholder Partnership
- Own the success of enablement programs for our Trades Partners - onboarding, continuous training, communications, etc - scaling programs across markets and ensuring overall success
- Act as a trusted partner to senior leaders, identifying enablement gaps and opportunities
- Align stakeholders across functions and levels to ensure adoption and accountability
- Communicate program progress, insights, and outcomes with clarity and credibility
- Operationalize Measurement & Continuous Improvement
- Define success metrics and dashboards to measure enablement effectiveness (adoption, proficiency, performance impact)
- Gather qualitative and quantitative feedback to iterate and improve programs
- Balance speed, quality, and sustainability in a fast-moving environment
- Drive Change Management & Adoption
- Lead enablement for new processes, tools, or ways of working
- Ensure programs are not just launched—but embedded into daily workflows
- Champion best practices in change management, learning design, and operational rigor
- Create training content, materials and communications as needed to coach Trade Partners and internal teams
- Respond to phone calls and other comms from Trade Partners as needed; troubleshoot and resolve real-time issues
- Occasional trips to the field to visit and evaluate project success
- Respond to market-level issues, questions and concerns as needed; support resolution
Benefits
- Stock options, commensurate with experience and in line with internal equity bands
- Health Care: 100% employer-paid base plan; 50% for dependents
- 401(k): 4% company match
- Flexible and Unlimited PTO
- Home electrification incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
