OPERATIONS DIRECTOR - Binghamton University - Binghamton, NY

Compass Group•Town of Vestal, NY

8d•$115,000 - $125,000•Onsite

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Compass Group is seeking a Residential Director of Operations to oversee a multi-million-dollar residential dining program at Binghamton University, one of the premier higher education dining environments in the country. In this highly visible leadership role, you will guide daily operations across residential dining facilities, lead a talented team of managers and associates, drive financial performance, and cultivate strong client partnerships. This is an opportunity to make a meaningful impact on the student experience while advancing your career with a global leader in foodservice management.

Requirements

Minimum of five years of progressive foodservice management experience.
Significant leadership experience within higher education dining, including residential and retail operations.
Proven experience managing large, multi-unit foodservice programs and diverse teams.
Strong understanding of P&L management, budgeting, forecasting, and financial accountability.
Excellent leadership, communication, and team development skills.
Ability to thrive in a fast-paced, high-volume environment while maintaining focus on service excellence.

Nice To Haves

Bachelor's degree preferred.
Contract-managed service experience highly preferred.
Demonstrated success in client relationship management and stakeholder engagement.

Responsibilities

Provide overall leadership for a large-scale residential dining operation serving thousands of students daily.
Develop and execute operational plans, budgets, and strategic initiatives to achieve financial and service goals.
Lead, coach, and develop a high-performing management team while fostering a culture of engagement, accountability, and excellence.
Build and maintain strong relationships with university stakeholders and campus partners.
Ensure the highest standards of food quality, safety, sanitation, and customer service.
Monitor financial performance, manage budgets, and drive profitability through effective cost controls and operational efficiencies.
Ensure compliance with Compass Group policies, account standards, and regulatory requirements.
Analyze operational data and provide accurate reporting to leadership and campus clients.
Champion innovation, continuous improvement, and student-focused dining experiences.