Operations Director

Propelis • Waukesha, WI

3d • Onsite

About The Position

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint. The Operations Director is a key member of the site leadership team, responsible for leading talent, production, quality, and Environmental Health & Safety (EH&S) to deliver safe, efficient, and fiscally responsible operations. This role collaborates with senior stakeholders to execute business strategy, manage budgets, and ensure the overall performance and success of the site.

Requirements

• Bachelor’s degree in industry/manufacturing or equivalent experience.
• Experience managing personnel, teams, or departments.
• Competent in Microsoft Office, including Outlook, Word, and Excel.
• Understanding of EH&S policies, including training and reporting.
• Strong attention to detail as well as organizational and documentation skills.

Nice To Haves

• Experience/knowledge in printing or print tool manufacturing, using industry equipment preferred
• Working knowledge of manufacturing operations and equipment.
• Knowledge of print processes and related downstream applications.
• Ability to research problems and implement timely solutions.
• Ability to manage large, multi-shift teams across departments.
• Proven ability to lead through high-performance, participative management.
• Strong communication and interpersonal skills.
• Capable of presenting a broad range of company information and products to internal and external.
• Ability to set priorities and delegate based on customer and business.
• Self-driven and self-motivated.

Responsibilities

• Lead successful day-to-day site operations and execute business strategy in alignment with company goals.
• Resolve personnel and departmental issues promptly and professionally.
• Develop, maintain, and enforce standard operating procedures (SOPs) that support consistent, compliant, and efficient operations.
• Responsible for the identification and suggestions of capital site improvements to include scope, quotations, justifications, and senior management approval requests and successful execution of approved projects.
• Maintain a safe, healthy work environment by enforcing EH&S standards, procedures, and legal requirements.
• Manage monthly business KPIs, including billing, quality, safety, and operational performance, while meeting or exceeding budget expectations.
• Ensure the fiscal health of the site by making sound, strategic, and responsible business decisions.
• Collaborate with senior management to forecast and manage capital and operational budgets for the site.
• Partner with Sales on new business, cost savings, and growth opportunities.
• Coordinate across Prepress, Manufacturing, Sales, Account Management, and Project Management.
• Participate in decisions regarding site operations, staffing, and company policies.
• Partner with production leadership to ensure workflow effectiveness and 100% quality compliance.
• Advise senior management and account managers on customer timing, delivery, and service expectations.
• Resolve customer issues and improve the overall customer experience.
• Partner with cross-functional teams to improve on-time delivery, product quality, and customer service.
• Provide technical support for internal and external customers as needed.
• Supervise local management to ensure effective department performance.
• Maintain staff communication through regular facility and department meetings.
• Manage direct-report performance and support continuous learning.
• Coach direct reports and build a high-performing management team.
• Conduct annual performance reviews.
• Foster trust, continuous improvement, high performance, morale, and alignment with company.
• Partner with Human Resources on workforce planning, budgeting, policy, compliance, and performance development.
• Responsible for screening, hiring, and onboarding team members to achieve site and company objectives.
• Support corporate Human Resources initiatives.

Benefits

• selection of health care plans with prescription drug coverage
• dental plan
• vision plan
• basic and supplemental life insurance
• a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
• short/long term disability
• 401(k) Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director