Operations Director - Healthcare Provider

Keller Executive Search•San Diego, CA

38d•$160,000 - $220,000•Onsite

About The Position

A well-established, mission-driven community health organization in Southern California is seeking an experienced Operations Director to lead operations across its primary care and specialty service lines. This is a high-impact leadership role for someone who thrives on standardizing workflows, driving measurable operational results, and building strong teams in a fast-paced, patient-centered environment. The organization serves a large, diverse patient population and is entering a period of steady growth, making this an excellent opportunity for a hands-on operator ready to help shape that next chapter.

Requirements

Bachelor's degree in healthcare administration, business administration, or a related field.
Substantial progressive experience in healthcare operations within a large, multispecialty outpatient or ambulatory practice setting.
Proven experience managing multi-site clinic operations, staffing, scheduling, and performance management.
Working knowledge of FQHC operations, including regulatory, compliance, access, quality, and patient care delivery considerations (or comparable regulated ambulatory healthcare experience).
Tech-savvy, with EMR experience and comfort working with data analytics and operational dashboards.
Excellent verbal and written communication skills, with demonstrated success leading in a culturally diverse workplace.
A track record of longevity and enthusiasm in prior roles, with strong project and task management skills.
Ability to travel between sites regularly (approximately 20 to 30 percent of schedule).
Must be able to work onsite full time.

Nice To Haves

MBA or other advanced degree in healthcare administration, business, or a related field.
Experience at a Federally Qualified Health Center, FQHC look-alike, Indian Health Service facility, or other safety-net healthcare organization.
Lean process improvement experience or certification.
Genuine commitment to serving diverse, underserved, and vulnerable populations with cultural humility and respect.
Ability to lead confidently

Responsibilities

Provide leadership and oversight for day-to-day operations across assigned clinic sites and specialty service lines.
Partner closely with the CEO and Chief Medical Officer to drive workflow standardization, process optimization, and clinic growth initiatives.
Supervise, mentor, and evaluate operations managers, supervisors, and other assigned operational staff.
Develop and implement standardized policies, procedures, and performance expectations across all clinic sites.
Monitor and improve key operational metrics including patient volume, no-show and cancellation rates, payment collection, scheduling efficiency, and patient satisfaction.
Lead Lean process improvement initiatives and champion data-driven decision making across operations.
Ensure full operational compliance with HRSA, CMS, OSHA, HIPAA, Joint Commission, and other applicable federal and state regulatory requirements.
Collaborate with quality, compliance, IT, human resources, revenue cycle, and finance teams to resolve operational issues and support coordinated performance.
Support budget development, staffing models, and resource allocation for clinical operations.
Lead or support the implementation of new programs, site expansion, and service line growth.
Analyze operational data and prepare reports and recommendations for executive leadership.
Prepare for and participate in audits, readiness reviews, and site visits.
Promote a culture of accountability, collaboration, and mission-driven, patient-centered care.