Operations Director - Palm Beach

Tanger Inc.•Palm Beach, FL

1d•Hybrid

About The Position

The Operations Director will create and maintain a First Choice Shopping destination, ensure efficient and effective operations of the center while maintaining positive and productive relationships with vendors, tenants, shoppers, and the local community. This position requires a comprehensive understanding of operations methods and understands the need to increase profitability while keeping common area costs under control. The Operations Director will have overall accountability for the operations of the shopping center, have a thorough understanding of, and ability to manage, mechanical systems, construction practices, preventative maintenance, and government regulations. This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies.

Requirements

Bachelor’s degree in business or related discipline
Five to seven years of operations management experience
Ability to think critically, problem solve and act accordingly
Ability to instill a sense of teamwork resulting in positive internal and external relationships
Ability to demonstrate strong leadership skills
Ability to supervise and evaluate assigned personnel, establish priorities, provide training, ensure property maintenance, use and security of equipment and facilities
Ability to read and fully comprehend documents in English, such as: operations manual, facilities guide, employee handbook, maintenance instruction, contracts, etc.
Ability to speak effectively in English before groups such as customers, tenants, employees
Ability to multi-task in a high-volume setting
Ability to work independently and fully execute assigned projects
Ability to work flexible schedule to accommodate business needs, including holidays
Adhere to Tanger’s Values: Integrity, Inclusion, and Innovation
Must be able to travel via commercial airlines.
Must maintain a valid driver’s license and ability to operate own vehicle or rental car in a safe manner.

Nice To Haves

Experience in commercial real estate or retail environment a plus

Responsibilities

Administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping, and other contracted services.
Assist General Manager in developing a comprehensive strategic business plan, budget, and 5-year capital plan that maximizes property NOI and enhances the real estate asset. Complete monthly financial forecasts managing real time revenue and expense positions, providing frequent updates to General Manager.
Forecast property expenses, manage capital projects, prepare operational reports, assist with specialty leasing and marketing programs, and identify and resolve People & Culture issues in conjunction with company policies and under direction of General Manager. This position will focus on fine tuning operational methods for the center while improving Net Operating Income (NOI) and maintaining Tanger’s high standards of performance at the property.
Actively participate and maximize in profit center performance related to Short Term Leasing, Fixed CAM, Utilities, Waste Handling and Parking Services as applicable.
Understand the operation and maintenance of all systems (including, but not limited to Lighting controls, electrical, irrigation controls, alarm, solar, etc.) and provide training on their use to team at site/center and other centers as assigned.
Ensure restrooms, common areas and grounds are maintained within acceptable standards and provide additional training/guidance as required.
Submit contracts and RFP’s by following Tanger’s Operations Policies to ensure successful completion of audits and to identify additional and new vendors to service the asset. Identify appropriate resources/vendors and obtain bids for repairs and capital expenditures.
Responsible for leading procurement initiatives and reviewing associated invoices to ensure accuracy.
Support enterprise initiatives related to sustainability efforts in reducing center’s carbon footprint. Maximize energy efficiency programs while continually evaluating any potential rebate programs.
Work closely with the Tanger Construction Department and Tenant Coordinator on all construction related projects, warranty items, and tenant construction issues to insure smooth and timely completion.
Assist center of like size and geographic area with Capital Project, Operational Service Agreements, and Innovative Best Practices when assigned. Includes working with management team on review of scopes, bids, review contract, timeline, participate in walkthroughs/inspections and assisting onsite team in tracking project in project management.
Employ and monitor performance of vendors and independent contractors to ensure quality, competency, and efficient operation within budget. Vendors/contractors may include: general maintenance contactors, parking lot cleaner, snow removal, trash removal and landscaping, etc.
Develop ongoing training programs for efficient and effective cleaning and maintenance procedures both at the site and at other centers as assigned.
Maintain a preventative maintenance checklist for property repairs.
Develop and maintain routine inspection and repair programs for major structural repairs such as roof systems, asphalt systems, sidewalks, etc. both at the site and at other centers as assigned.
Develop an effective landscaping program.
Ensure all tenants adhere to maintenance policies regarding HVAC equipment.
Monitor and Enforce Security/Safety Policies and Procedures to ensure a safe shopping and work environment. Reduce risk of accidents by monitoring property for safety violations and potential safety concerns.
Review Tanger security policies and procedures with contracted security and center staff and monitor compliance.
Monitor and maintain all fire suppression systems, fire alarm and burglar alarm systems to be in compliance with all applicable codes and ordinances.
Work with local law enforcement agencies to develop effective relationships and cooperative partnerships.
Responsible for responding to all operational emergencies and managing operations during crisis situations.
Develop and maintain traffic control systems and procedures for safe and effective movement of vehicles and pedestrians throughout the center.
Develop and maintain effective OSHA compliance programs to be in compliance with all applicable regulations.
Ensure compliance with all Tanger Hazard Prevention and risk mitigation policies and programs to provide a safe shopping and work environment.
Develop and maintain productive and open lines of communication with tenants.
Visit and communicate with each store on a regular basis.
Ensure housekeeping standards are maintained and tenants are pleased with appearance of the center.
Support holiday activities, special events, programs, and short-term leasing, etc.
Participate and assist in regularly scheduled managers’ meetings.
Assist store management with any facility-related problems.
Notify General Manager of store non-compliance.
Represent Tanger at community events and professional organizations.
Develop community awareness of the center and productive professional relationships with community leaders, public officials, municipal building departments and code enforcement officers & inspectors.
In conjunction with the GM, develop effective employee training and team building programs.
Take an active role in weekly meetings with management and staff.
Assist General Manager and People & Culture team on proper compliance with all HR policies.