Operations Manager

Harbor View Assisted Living • Manitowoc, WI

10d • Onsite

About The Position

We are seeking an experienced and driven Operations Director to provide leadership and operational oversight within our assisted living communities. This role is ideal for a leader who excels at building high-performing teams, driving operational excellence, improving resident satisfaction, and ensuring quality care and services. The Operations Director partners closely with community leadership to support daily operations, strengthen organizational performance, and cultivate an exceptional experience for residents, families, and employees.

Requirements

• Leadership experience in senior living, healthcare, hospitality, operations, or multi-department management
• Strong business acumen and operational management skills
• Proven ability to lead teams, manage competing priorities, and drive results
• Excellent communication, problem-solving, and relationship-building skills
• Commitment to delivering exceptional service and resident-centered care

Nice To Haves

• Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field preferred
• Working knowledge of regulatory compliance and quality standards preferred

Responsibilities

• Provide oversight and support for daily community operations
• Ensure compliance with state regulations, company policies, and quality standards
• Identify opportunities to improve efficiency, service delivery, and operational outcomes
• Maintain a safe, welcoming, and resident-focused environment
• Recruit, develop, coach, and retain high-performing team members
• Foster a culture of accountability, collaboration, and engagement
• Provide leadership support to department managers and supervisors
• Promote effective communication and teamwork across all departments
• Champion a culture that prioritizes resident dignity, choice, and quality of life
• Build strong relationships with residents, families, and community partners
• Address concerns and resolve issues professionally and proactively
• Drive initiatives that enhance resident and family satisfaction
• Support budgeting, labor management, and operational planning
• Monitor key performance indicators and operational metrics
• Assist in achieving occupancy, retention, and financial goals
• Contribute to strategic decision-making and community growth initiatives
• Partner with sales and outreach teams to support occupancy goals
• Develop relationships with healthcare providers, referral sources, and local organizations
• Promote a positive community reputation through engagement and service excellence

Benefits

• Opportunity to make a meaningful impact on the lives of seniors and their families
• Supportive and collaborative leadership environment
• Professional growth and leadership development opportunities
• Ability to influence community culture, operations, and outcomes
• Mission-driven organization committed to excellence in senior living

What This Job Offers

• Job Type: Full-time
• Career Level: Manager