Operations Director - Fort Worth

Tanger Inc.•Fort Worth, TX

51d•Hybrid

About The Position

The Operations Director creates and maintains a first choice shopping destination, ensures efficient and effective operations of the center while maintaining positive and productive relationships with vendors, tenants, shoppers, and the local community. This position requires a comprehensive understanding of operations methods and understands the need to increase profitability while keeping common area costs under control.

Requirements

Ability to think critically, problem solve and act accordingly
Ability to instill a sense of teamwork resulting in positive internal and external relationships
Ability to demonstrate strong leadership skills
Ability to supervise and evaluate assigned personnel, establish priorities, provide training, ensure property maintenance, use and security of equipment and facilities
Ability to read and fully comprehend documents in English, such as operations manual, facilities guide, employee handbook, maintenance instruction, contracts, etc.
Ability to speak effectively in English before groups such as customers, tenants, employees
Ability to multi-task in a high-volume setting
Ability to work independently and fully execute assigned projects
Ability to work flexible schedule to accommodate business needs, including holidays
Adhere to Tanger’s Values: Integrity, Inclusion, and Innovation
Bachelor’s degree in business or related discipline
Five to seven years of operations management experience
Must be able to travel via commercial airlines.
Must maintain a valid driver's license and ability to operate own vehicle or rental car in a safe manner.

Nice To Haves

Experience in commercial real estate or retail environment is a plus

Responsibilities

Lead all shopping center operations, including facility maintenance, mechanical systems, construction activities, safety programs, and regulatory compliance.
Oversee property maintenance, housekeeping, contracted services, and preventive maintenance programs to ensure a clean, safe, and well-maintained environment.
Partner with the General Manager to develop and manage operating budgets, financial forecasts, strategic business plans, and capital improvement plans to maximize NOI and asset value.
Manage capital projects, operational contracts, procurement activities, vendor relationships, and service agreements while ensuring quality, cost control, and policy compliance.
Monitor, maintain, and optimize building systems, utilities, energy efficiency initiatives, and sustainability programs to support operational excellence and environmental goals.
Direct security, life safety, OSHA compliance, emergency response, risk mitigation, and traffic management programs to ensure a safe shopping and work environment.
Collaborate with tenants, construction teams, and internal stakeholders to support tenant operations, construction projects, facility issues, and center initiatives.
Develop, coach, and support center teams through training, performance management, team-building efforts, and adherence to company policies and procedures.
Foster strong relationships with tenants, contractors, community leaders, public agencies, and local officials to support business objectives and community engagement.
Support property marketing initiatives, special events, short-term leasing programs, profit center performance, and other activities that enhance the customer experience and financial performance.