Operations Director (Veterinary Services)
About The Position
The Humane Society of Central Oregon (HSCO) is seeking an experienced operations and people leader to oversee the systems, staff, resources, and day-to-day operations of its veterinary programs. This role partners with supervising veterinarians to ensure veterinary teams have the necessary support, including staffing, workflows, equipment, inventory, budgets, systems, and cross-departmental coordination. The Veterinary Services Department serves both animals in HSCO's shelter and pets in the community through outreach programs. This is an opportunity for an individual with expertise in veterinary operations, team development, and systems improvement to contribute to a mission-driven organization.
Requirements
- At least three years of successful supervisory or management experience.
- An established professional history in veterinary operations, animal sheltering, or a related field.
- Experience leading veterinary support staff or comparable teams.
- A strong understanding of veterinary practice operations and workflows.
- Demonstrated ability to develop people, build effective teams, and navigate personnel issues.
- Strong organizational and problem-solving skills, with the ability to manage competing priorities.
- A collaborative leadership style and the ability to work effectively with veterinarians, support staff, volunteers, and organizational leaders.
Nice To Haves
- Bachelor's degree
- Certified Veterinary Practice Manager (CVPM) credential
- Experience in shelter medicine
- Experience in HQHVSN
- Experience in nonprofit veterinary practice
- Experience in community medicine
Responsibilities
- Lead the day-to-day operations of shelter medicine and community veterinary outreach programs.
- Directly supervise and develop veterinary support staff, including hiring, onboarding, scheduling, coaching, and performance management.
- Partner with supervising veterinarians to translate clinical priorities into effective staffing, workflows, systems, and resource plans.
- Identify bottlenecks and improve processes to enhance efficiency and sustainability for veterinary teams.
- Oversee inventory, purchasing, equipment, vendor relationships, and veterinary software systems.
- Manage departmental resources and participate in annual budget development and financial planning.
- Ensure operational compliance with veterinary, workplace safety, controlled substance, and other regulatory requirements.
- Build strong working relationships between Veterinary Services, Shelter Operations, and other HSCO departments.
- Track operational performance and utilize data to identify improvement opportunities.
- Serve as a member of HSCO's Senior Leadership Team and contribute to organization-wide planning and strategy.
Benefits
- 100% employer-paid medical insurance
- 100% employer-paid dental and vision insurance
- Simple IRA with a 3% employer match
- Generous paid time off and paid holidays
- Employee Assistance Program
- Significantly discounted veterinary care for employee pets
- Professional development and continuing education opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
