Operations Director II

Geisinger • Danville, PA

2d • Onsite

About The Position

Provides administrative leadership to the operations of assigned departments. Responsible for business strategy, market development, and all regulatory activities.

Requirements

• Bachelor's Degree- (Required)
• Minimum of 5 years-Managerial/Supervisory (Required)
• Minimum of 5 years-Healthcare (Required)

Responsibilities

• Oversees the operational accountability for assigned areas.
• Provides administrative leadership support to partnering Directors.
• Serves as department liaison with outside constituents and as an active participant in assigned management forums.
• Works with department Directors to develop, revise, and audit all department policies and operational procedures.
• Develops business plans and oversees the development and implementation of all strategic and tactical operational plans.
• Creates and maintains standards, operational activities, and performance measurement tools that meet operational and market needs in operational efficiency, quality, access, and patient satisfaction.
• Facilitates a timely problem resolution process.
• Oversees the financial performance of all assigned areas.
• Develops, implements, and achieves budgets and provides input into business plans, financial pro-formas, and operational contingency plans.
• Implements activities and tools that consistently educate and focus staff on key performance indicators.
• Monitors all revenue impacting activity by reviewing reports provided by finance, care management, etc.
• Facilitates active engagement and communication with department staff via formal meetings and informal interactions.
• Manages all employee relations and employee performance activities.
• Works with assigned HR Consultant on recruitment activities.
• Maintains appropriate staffing levels and mix.
• Assesses staff and facilitates skill development for all personnel as needed.
• Actively participates in resolving employee problems and conflicts as needed.
• Leads and monitors annual staff patient safety education.
• Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff.
• Monitors all incidents and ensures all events are reported immediately.
• Guides outpatient care management activities and participates on teams designed to improve care with identified patient population.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
• an atmosphere of collaboration, cooperation and collegiality
• a diverse workforce with unique experiences and backgrounds

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees