Operations Director – Head of Bankruptcy Operations
About The Position
About this role: Wells Fargo is seeking an experienced Operations leader to lead a newly combined Consumer Lending Operations Bankruptcy function. In this role, you will: Lead the Bankruptcy Operations team in delivering service excellence while aligning with business management priorities, including financial planning, workforce strategy, and enterprise initiatives. Manage all aspects of bankruptcy servicing including intake, payment processing, legal coordination, and customer communications. Ensure compliance with regulatory and legal requirements. Collaborate with Risk, Legal, Compliance, and Control partners to maintain a robust control environment and proactively mitigate operational risks. Develop and lead a team of managers and specialists. Promote a culture of accountability, inclusion, and continuous improvement. Support talent development and succession planning. Drive process optimization, automation, and digitization efforts in partnership with Shared Services and Technology teams to enhance servicing efficiency and customer experience. Represent Bankruptcy Operations in regulatory exams, audits, and internal reviews. Ensure timely responses and implementation of corrective actions. Partner with Default Servicing, Collections, Customer Contact Centers, and Business Management teams to ensure cohesive operational delivery and strategic alignment
Requirements
- 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management or leadership experience
Nice To Haves
- 10+ years of experience in operations leadership within financial services, preferably in consumer lending or default servicing.
- 6+ year direct leadership and management of large consumer lending, default servicing teams and organizations.
- Strong consumer lending or default servicing strategic programs experience, driving large transformation and operational solutions.
- Deep understanding of bankruptcy laws, servicing regulations, and operational best practices.
- Proven ability to lead large teams and manage complex operations.
- Strong analytical, strategic thinking, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience with regulatory engagement and risk/control frameworks.
- Ability to Travel up to 20% of the time
Responsibilities
- Lead the Bankruptcy Operations team in delivering service excellence while aligning with business management priorities, including financial planning, workforce strategy, and enterprise initiatives.
- Manage all aspects of bankruptcy servicing including intake, payment processing, legal coordination, and customer communications.
- Ensure compliance with regulatory and legal requirements.
- Collaborate with Risk, Legal, Compliance, and Control partners to maintain a robust control environment and proactively mitigate operational risks.
- Develop and lead a team of managers and specialists.
- Promote a culture of accountability, inclusion, and continuous improvement.
- Support talent development and succession planning.
- Drive process optimization, automation, and digitization efforts in partnership with Shared Services and Technology teams to enhance servicing efficiency and customer experience.
- Represent Bankruptcy Operations in regulatory exams, audits, and internal reviews.
- Ensure timely responses and implementation of corrective actions.
- Partner with Default Servicing, Collections, Customer Contact Centers, and Business Management teams to ensure cohesive operational delivery and strategic alignment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
