Head of Operations

Keller Executive Search • Chicago, IL

2d

About The Position

This is a position within Keller Executive Search and not with one of its clients. Reporting to the senior leadership team, the Head of Operations in Chicago sets direction for Operations priorities, strengthens cross-functional execution, and enables scalable growth.

Requirements

• Bachelor’s degree required; advanced degree or professional certification preferred.
• Strong stakeholder management and experience working across functions and geographies.
• Excellent communication skills in English; additional local language capability is an advantage.
• 10+ years of progressive experience in Operations leadership roles, including people management.
• Knowledge of relevant local regulations and best practices that impact Operations operations.
• Proven ability to set strategy and deliver measurable outcomes in a fast-paced professional services environment.

Responsibilities

• Present insights and recommendations to leadership, translating data into practical action.
• Identify risks and implement controls to protect service quality, data, and reputation.
• Manage budgets, vendors, and resource planning for the Operations function.
• Establish KPIs, dashboards, and operating rhythms to track outcomes and drive continuous improvement.
• Partner with sales, delivery, research, and leadership teams to streamline workflows and remove friction.
• Lead, coach, and develop a high-performing team, setting clear goals and accountability.
• Ensure adherence to internal policies, quality standards, and relevant regulatory requirements.
• Define and execute the Operations strategy aligned with business priorities and service standards.

Benefits

• Salary range: 185,000 - 250,000
• Opportunities for professional growth through leadership development and high-visibility projects.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.
• Annual performance bonus and recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 51-100 employees