Operations Director, Enterprise Management Operating System - Evernorth - Remote

The Cigna Group

8d•$144,200 - $240,400•Hybrid

About The Position

The Enterprise Management Operating System (eMOS) is a platform that equips operations with structured practices and data-driven insights to lead effectively. It supports ongoing leadership development and enhances supervisor capabilities, enabling better outcomes for the 30K users across Cigna. Within eMOS, there are four supporting functions: onboarding, tool development, sustainment, and training. The Operations Director is responsible for the daily oversight and management of these teams powering eMOS, as well as the forward-looking vision of where the platform should evolve. This role will work in collaboration with Product, Operations and Business leaders to understand the unique needs of the many organizations eMOS supports. This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; and Scottsdale, AZ. Reporting to the Senior Director of the Client and Customer Experience (C&CE) Horizontal Strategy & Analytics team, this individual will be responsible for leading the eMOS organization day-to-day, defining the destination of the platform, and driving transformational change. The role will lead four separate teams within eMOS (onboarding, tool development, sustainment, and training). Each team is comprised of operations and business roles, supporting 30K users across Cigna. This role will partner with many leaders across Cigna to drive improved operational efficiencies. Build new technology solutions that improve the platform experience and generate efficiencies. Act as a key thought partner for the executive stakeholders- provide strategic thought leadership and drive continuous improvement across all lines of business. Be an influential with key internal stakeholders to drive action and resolution to problems that impact the operations. Identifies opportunities for process/platform improvement and works with partners to implement broad and unique changes.

Requirements

8+ years of experience with business, operations or similar applicable experience
2+ years of people leadership experience is required
Demonstrated strategic acumen with the ability to plan and execute current and future platform design functionality
Comfort managing ambiguity and leading cross functional teams in a dynamic, matrix environment
Strong communication (oral and written), facilitation, and presentation skills to include engage with senior/executive leadership
Strong analytical and financial acumen
Proficient using MS Office software
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home.

Nice To Haves

Bachelor’s degree preferred
MBA preferred
Experience leading a product development or project management function preferred

Responsibilities

Daily oversight and management of the eMOS teams (onboarding, tool development, sustainment, and training).
Define the forward-looking vision and evolution of the eMOS platform.
Collaborate with Product, Operations, and Business leaders to understand organizational needs.
Drive improved operational efficiencies through partnerships across Cigna.
Build new technology solutions to enhance the platform experience and generate efficiencies.
Act as a key thought partner for executive stakeholders, providing strategic leadership and driving continuous improvement.
Influence key internal stakeholders to drive action and resolve operational issues.
Identify opportunities for process/platform improvement and implement changes.
Set a high bar for excellence, coach associates, and recruit/develop talent.
Create a collaborative culture with a high degree of ownership and exceptional customer support.
Leverage a data-first approach to identify business trends and make actionable recommendations.
Work closely with data teams to understand critical operational and business data.
Identify opportunities to leverage new analytical approaches in operations.
Identify transformational opportunities for change through partnerships.
Distill work and insights into succinct presentations for various partners.
Partner closely with diverse operations teams across the company.
Partner with Product, Technology, and Operations teams to develop a strategic roadmap for eMOS.