Operations Director, Drop Services

AFL•Kansas City, KS

6d•Hybrid

About The Position

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $3B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. Job Summary The Drops Operations Director is AFL’s direct representative to the customer’s directors and managers, balancing AFL resources with customer expectations and requirements. The Drops Operations Director has oversight on financial and resource allocation responsibility and accountability for projects assigned to the associated area of responsibility. The Drops Operations Director reports direction to the AFL Network Services area Vice President. Reporting to the Drops Operations Director may be one or more Operations Managers, and possibly an administrative assistant. The Drops Operations Director coordinates the efforts of these subordinates, subcontractors, and other AFL Directors within and outside assigned AFL area to maximize efficiencies and customer satisfaction of every telecommunication equipment installation.

Requirements

Bachelor’s Degree or Master’s Degree, or 6 years of relevant managerial experience.
Strong computer skills
Strong communication skills in both written and verbal
Strong leadership qualities
Strong inter-personal skills
Basic understanding of business finance
Concern for personal safety
Ability to manage large business accounts on both locally and remotely.
Responsible for ensuring overall operating profitability for the area of responsibility by minimizing direct project costs and in-direct operations costs
Industry experience managing a diverse product line
Technical background with multi-disciplined experience
Experience leading technical and manufacturing personnel
Experience with current software products
Experience with quality documentation, (ISO9000) and auditing
Knowledge of EHS requirements
Ability to travel as required for sales support/trade shows

Nice To Haves

Leadership – Proven success in leading high performance teams, achieving results through others, and being a strong team player
Analytical Thinking – Exceptional ability to analyze data and utilize it to make sound business decision
Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
Results focused – Ability to organize and manage multiple, and at time competing priorities
Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations
Relationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforce

Responsibilities

Ensure activities comply with all company EHS policies and appropriate OSHA regulations, and to review operational risk assessments to ensure that risks are mitigated in activities of Operations personnel
Interact with customer directors and managers (both financial and operations) ensuring that the installation product meets customer expectations and set standards and AFL is compensated for agree services
Provide positive leadership and effective oral and written communication to subordinates, peers, and higher management on all pertinent issues
Project future workload, manpower and resource requirements, and make recommendations for approvals and requests for additional fund allocations to support future expenditures
Create, maintain, and terminate subcontractor relationships for balanced fiscal performance through variable workloads through documented MSAs
Maintain and enhance quality assurance programs to meet or exceed clients expectations of both vendor and internal FTE performance.
Review schedules and monitor installation manpower to ensure that hours used are at or below budgeted installation hours, reviewing and requesting overtime approval from the Vice President, as required
Review the job costs, over budget material requests, expedited shipping requests for projects including conducting post-mortem job cost reviews on jobs with financial anomalies, low profitability, or low efficiency
Review the appropriateness of additional compensation requests (change orders) to customers when the scope of installation changes or other factors when AFL should be additionally compensated
Ensure subordinates are adequately trained to perform activities to AFL and local standards
Perform human resource functions as AFL’s representative including evaluate performance of subordinates, recommend retention, recommend advancement, recommend pay changes
Ensure AFL project tracking programs and other required computer based programs are updated
Provide referrals to the Sales and Marketing Department of identified customer opportunities
Train, motivate, and develop management ream to reach their fullest potential and to maximize business opportunities