Operations Director - Audio Visual, Event Technology

Pinnacle Live•Boston, MA

1d•Onsite

About The Position

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The Operations Director is responsible for assisting the Venue Director with the overall management of the venue with an emphasis on team member management and event execution. This includes the timely set up, operation and strike of audio visual related equipment in accordance with Pinnacle Live’s standard operating procedures, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction.

Requirements

High School Graduate or equivalent
Minimum three (3) years’ event technology experience in a hospitality environment
Minimum three (3) years’ demonstrated managerial experience
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Planning ability; able to plan ahead
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong attention to detail
Professional appearance

Responsibilities

Effectively manages the setup of client events to ensure successful outcomes.
Ensures all events are set up according to Pinnacle Live’s standards
Ensures all inventory is in good working order and rentable condition
Manage the venue’s inventory and location of equipment: ensures inventory is secure from theft and/or damage
Assist Venue Director in managing budget for increased revenue and controls expenses effectively including subrentals and labor
Manages accurate and timely billing of events and clients
Provide appropriate equipment maintenance and coordinator repair of damaged equipment
Proper utilization of Company computer systems in order to effectively communicate and organize workload
Assist Director with creating client proposals as directed.
Assist in training and development of venue team
Effectively communicate questions and concerns to the Director
Creates an environment of continual improvement and inspired team member morale.
Keep up to date on industry trends, tools and innovation; continually work toward improving technical skills.
Attend hotel function review meetings as required
Build strong relationships with local vendors
Delegate tasks effectively
Develops & appraises team effectively. Takes correction action as necessary on a timely basis and in accordance with Company policy
Comply with all standard operating procedures
Perform other duties as assigned.
Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.