Operations Desk Attendant

CAPA•Columbus, OH

1d•Onsite

About The Position

The Columbus Association for the Performing Arts (CAPA) is seeking an Operations Desk Attendant to ensure a world-class entertainment experience for theatre patrons, employees, and volunteers. This role is primarily responsible for greeting visitors and answering phones in a courteous, helpful, efficient, and professional manner, while also maintaining the security and cleanliness of the south lobby entrance.

Requirements

High School Diploma or equivalent work experience.
Ability to work independently.
Excellent customer service skills.
Excellent written and verbal communication skills.
Basic computer skills.
Good telephone skills.
Ability to handle potentially difficult situations with tact and sound judgment.
Knowledge of Word and Excel.
Must be able to sit for long periods of time.
Ability to climb stairs and ladders, bend and kneel, and lift up to 50 pounds.
Successful background check.

Responsibilities

Answer incoming calls within 4 rings and forward calls to the appropriate extension.
Refer to standard information list to answer patrons' questions regarding parking, directions, and show information.
Monitor the south lobby entrance to prevent unauthorized entry.
Document and forward complaints received by phone to the appropriate manager.
Maintain the cleanliness of the south lobby entrance and operations desk.
Ensure out-bound mail is picked up by the proper mail carrier.
Manage rehearsal room keys, documenting when they are borrowed and returned.
Open daily mail deliveries and notify CAPA staff as needed.
Maintain the calendar for rooms in the lower level of the Ohio Theatre.
Monitor facility cameras and notify superiors and staff of issues.
Occasionally scan tickets at business office doors during events.
Notify appropriate operations staff of any safety, security, or maintenance problems, being aware of areas off-limits to the public.
Secure the building before leaving, following documented closing procedures.
Upkeep training and information documents for other desk attendants.
Coordinate public tours of theatres.
Provide administrative support for the CAPA business office as needed.