Operations Demand Planner - IDCS

SHI International•Piscataway, NJ

About The Position

The IDCS Operations Demand Planner develops integrated business management processes across organizational functions. The role aligns demand planning with supply chain optimization and shipment planning to enhance the customer experience. It uses Operational Excellence techniques, including Kaizen and Lean Six Sigma, with working knowledge of Kanban, to improve processes and remove organizational delays. The position also manages strategic data enhancement projects, primarily in supply chain and customer master data management, and initiatives involving process improvement, demand planning, forecasting, and project planning. The role provides data definitions, liaises between stakeholders, establishes quality expectations, and monitors compliance. It reports to the IDCS Manager - Demand Planner. The planner works with sales, operations, IT, and finance to improve cross-functional processes and supply chain management. Responsibilities include developing shipment planning processes beginning when an order is placed; improving data systems, processes, and standards; reviewing project forecasts and timelines for equipment lead times and logistics; streamlining data collection and analysis; managing inventory requests and sales orders; monitoring aging inventory; requesting inventory for projects and safety stock; and investigating and resolving order issues.

Requirements

Completed bachelor's degree or relevant work experience.
At least 3 years of experience in business supply chain, demand planning, or a similar role.
Ability to travel 10%.
Basic familiarity with Microsoft Dynamics AX for enterprise resource planning, including order tracking, inventory management, and financial reporting.
Basic ability to use Microsoft Word, Excel, PowerPoint, and Outlook.
Communication, organization, teamwork, problem-solving, multitasking, prioritization, attention to detail, training, adaptability, and time-management competencies.

Nice To Haves

Basic ability to understand customer needs, provide tailored solutions, and build long-term customer relationships through a consultative approach.
Basic knowledge of data center design, operation, and maintenance to support high availability, security, and IT infrastructure efficiency.
Basic familiarity with SHI's operational mechanisms, hierarchical structure, and internal processes.
Working knowledge of Kanban methodologies.

Responsibilities

Work with sales, operations, IT, and finance to improve processes across functions and manage the supply chain.
Develop shipment planning processes that begin when an order is placed.
Identify and leverage opportunities to improve the quality of data management systems, processes, and standards.
Review project forecasts and timelines to ensure equipment lead times and logistics are accounted for.
Streamline data collection and analysis procedures to provide faster access to metrics.
Execute inventory requests and sales order management, updating stakeholders on progress from presales to shipment while adhering to inventory finance policies.
Monitor aging inventory and recommend strategies based on the pipeline and vendor lead times.
Request inventory to meet project requirements and safety stock minimums.
Investigate and resolve order issues.
Manage initiatives and projects involving process improvement, demand planning, forecasting, and project planning.
Provide data definitions, serve as a liaison between stakeholders, establish quality expectations, and monitor compliance.