Operations Delivery Manager
About The Position
The Fleet Operations Delivery Manager - APAC & Americas plays a critical role in enabling Fleet Operations across the United States and Japan, ensuring workforce readiness, scheduling governance, and operational compliance across both regions. Sitting within the Planning & Delivery function, this role supports the successful delivery of fleet operations by driving workforce planning, improving operational consistency, and coordinating closely with regional stakeholders. The role will work in partnership with local operational leads and points of contact within each geography to ensure workforce plans align with regional operational requirements, labour practices, and testing demands. By owning workforce forecasting, scheduling systems, and regional coordination, you will help Fleet Operations teams deliver testing safely, predictably, and efficiently at scale.
Requirements
- Essential Experience in workforce planning, operations coordination, or fleet/logistics management
- Strong organizational and stakeholder management skills
- Experience coordinating across multiple operational teams or regions
- Understanding of labour compliance and workforce governance
- Ability to work effectively with regional stakeholders and local operational teams
- Strong analytical and problem-solving capabilities
Nice To Haves
- Experience supporting fleet operations or mobility services
- Experience working across international or multi-region operations
- Familiarity with operational planning tools and scheduling systems
- Experience supporting remote deployments or testing operations
Responsibilities
- Build and maintain forward-looking workforce plans aligned to vehicle deployment and testing schedules across the United States and Japan
- Monitor workforce capacity and identify operational coverage gaps
- Coordinate overtime requirements and workforce adjustments where required
- Partner with Talent and People teams to support hiring and onboarding plans
- Act as the key operational liaison for Fleet Ops workforce planning across assigned geographies
- Work closely with local points of contact, Shift Leads, and regional Fleet Ops stakeholders to maintain operational continuity
- Support alignment between regional operational requirements and global workforce standards
- Share operational readiness updates, risks, and mitigation plans with leadership
- Manage and maintain scheduling standards and systems for the region
- Ensure workforce schedules align with local labour laws, contractual obligations, and compliance standards
- Support escalation processes and workforce governance protocols
- Maintain workforce planning documentation and regional scheduling processes
- Coordinate leave planning and workforce utilisation to ensure healthy operational coverage
- Track workforce trends and utilisation metrics across assigned regions
- Support planning for off-site testing, remote deployments, and roadshow activities
- Coordinate regional partner days and operational support activities
- Be the main point of contact with People to ensure that users are correctly assigned on our internal software suite
- Support invoice coordination and vendor-related operational processes
- Assist with operational escalations where required
- Contribute to operational process improvements and planning standardization initiatives
Benefits
- Hybrid working policy
- Core working hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
