AUTONOMOUS VEHICLES - Operations Delivery Lead (LAKE NONA, FL) AUTONOMOUS VEHICLES - Operations Delivery Lead (LAKE NONA, FL) AUTONOMOUS VEHICLES - Operations Delivery Lead (LAKE NONA, FL)

Volkswagen AG

1d•Onsite

About The Position

As ADMT, we develop and realize fully autonomous mobility and transportation services. Our mission is to make mobility-and transportation-as-a-service safe, accessible and most attractive for society. For that, we cover the entire ground from strategy and business development, software development and end-2-end integration, fleet operations to next-generation self-driving systems. Being the driver in Volkswagen Group initiative for mobility solutions, we’re an integral part of Volkswagen Group's future success.Brief Role DescriptionThe Operations Delivery Manager is a mission-critical field-facing delivery leader within Volkswagen Group of America’s Autonomous Driving, Mobility, & Transport (ADMT) operations enablement organization. The role serves as the primary on-site interface to operator customers (e.g., contractors, partners, or subsidiaries) responsible for running the autonomous mobility service day-to-day. The Operations Delivery Manager ensures operators are fully equipped to launch, operate, and continuously improve service performance—covering hub setup, fleet in-fleeting readiness, training orchestration, operational assessments, and a structured transition into steady-state support and incident management. Possible Tasks within this RoleOperator Launch Readiness & On-Site Deployment (30%) Serve as the primary on-site contact during launch and transition phases to drive operational readiness at the hub and in live service Guide operator teams through hub setup, required infrastructure/processes/roles, and service-quality standards Coordinate key launch workstreams (e.g., facility readiness, tooling, installation readiness, operational checklists) and ensure execution against milestones Operational Issue Resolution, Escalations & Stabilizations (20%) Identify, troubleshoot, and resolve operational challenges on-site; manage local escalations and coordinate internal experts across functions Drive stabilization actions during ramp-up, ensuring operational standards are adhered to and risks are mitigated Implement structured root-cause analysis and corrective actions; track issues to closure and prevent recurrence via process improvements Stakeholder, Partner & External Agency Management (20%) Bridge on-site execution with broader business objectives by aligning operator needs, customer expectations, and internal commercial/operational processes Engage and coordinate with external stakeholders (e.g. emergency services, local authorities, regulator bodies) to support operational readiness and compliance Maintain strong working relationships with operator leadership and front-line staff to reinforce standards, readiness, and continuous improvement Training Orchestration, Enablement & Knowledge Transfer (15%) Organize and coordinate operator staff training (Fleet operations tools, digital platforms, operational best practices), partnering with internal training/academy teams for delivery Ensure operators have the right documentation and operational guidance; contribute to knowledge base assets and standard work where needed Support operator capability-building to reduce dependency on on-site support over time Assessments, Handover to Steady-State & Support Model Integration (10%) Steer and conduct hub and operator assessments to validate readiness and identify gaps Prepare and execute structured handover to steady-state operations by integrating the operator into B2B Support and aligning with global incident management / operational guidance systems Define/confirm “definition of done” for launch and transition gates; ensure operational ownership is clear post-handover Continuous Improvement, Standardization & Product Feedback Loop (5%) Document lessons learned and share best practices to standardize delivery playbooks across regions and customers Provide structured operational insights to inform product/service improvements and to support product development with field feedback

Requirements

5+ years of relevant professional experience in operations delivery, operator enablement, fleet/mobility operations, program/project delivery, or customer operations – including managing operational launches end-to-end
Bachelor’s degree or equivalent practical experience (Engineering, Logistics/Supply Chain, Operations, Business, or related field)
Operational Excellence & Field Execution: Proven ability to set up and stabilize field operations (hub readiness, fleet readiness, SOPs, workforce enablement) while minimizing operational risk and meeting customer expectations
Stakeholder Management: Strong cross-functional collaboration across Product/Engineering, Safety, Support, Legal/Policy, and external partners/operators
Structured Problem Solving: Proactive issue identification, escalation management, and continuous improvement at the “working level” in fast-paced environments
Communication: Clear written/verbal communication; ability to translate complex operational needs into executable plans and to create operator-ready documentation
Adaptability & Autonomy: Comfortable operating independently on-site during launches/ramp-ups, balancing multiple priorities and tight timelines
Experience delivering launch + transition to steady-state operations for a mobility, transportation, or fleet service
Working knowledge of operational infrastructure relevant to fleet operations (e.g., facilities/hubs, network connectivity, charging, tooling, safety processes)
Proficiency in project management tools (e.g., Jira/Confluence, Asana, MS Project) and disciplined execution tracking
Experience coordinating training orchestration and operator enablement (you coordinate; training teams/academy deliver)
Familiarity with testing-to-commercial process transition, including implementation/assessment of commercial operating processes
Strong capability in conflict resolution and escalation management, including root cause analysis and process remediation
Ability to work at operational sites (hubs, depots, fleet facilities) with significant on-site presence during launch, ramp-up, and issue resolution periods; may require extended periods at operator sites to perform on-site support during launch/ramp/troubleshooting periods
Travel: Occasional domestic & international travel. Typical travel expectation may range from 15% to 40% and flexible schedule may be required based on operational needs and launch timelines

Nice To Haves

Experience in L4 autonomy programs and/or operating environments that include safety-critical operations, incident response, and regulated service delivery
Familiarity with remote assistance / operations monitoring concepts, incident workflows, and operational readiness standards for autonomous service
Experience with large operator ecosystems (multi-city, multi-partner) and complex external stakeholder engagement (local authorities/emergency services)

Responsibilities

Serve as the primary on-site contact during launch and transition phases to drive operational readiness at the hub and in live service
Guide operator teams through hub setup, required infrastructure/processes/roles, and service-quality standards
Coordinate key launch workstreams (e.g., facility readiness, tooling, installation readiness, operational checklists) and ensure execution against milestones
Identify, troubleshoot, and resolve operational challenges on-site; manage local escalations and coordinate internal experts across functions
Drive stabilization actions during ramp-up, ensuring operational standards are adhered to and risks are mitigated
Implement structured root-cause analysis and corrective actions; track issues to closure and prevent recurrence via process improvements
Bridge on-site execution with broader business objectives by aligning operator needs, customer expectations, and internal commercial/operational processes
Engage and coordinate with external stakeholders (e.g. emergency services, local authorities, regulator bodies) to support operational readiness and compliance
Maintain strong working relationships with operator leadership and front-line staff to reinforce standards, readiness, and continuous improvement
Organize and coordinate operator staff training (Fleet operations tools, digital platforms, operational best practices), partnering with internal training/academy teams for delivery
Ensure operators have the right documentation and operational guidance; contribute to knowledge base assets and standard work where needed
Support operator capability-building to reduce dependency on on-site support over time
Steer and conduct hub and operator assessments to validate readiness and identify gaps
Prepare and execute structured handover to steady-state operations by integrating the operator into B2B Support and aligning with global incident management / operational guidance systems
Define/confirm “definition of done” for launch and transition gates; ensure operational ownership is clear post-handover
Document lessons learned and share best practices to standardize delivery playbooks across regions and customers
Provide structured operational insights to inform product/service improvements and to support product development with field feedback