Operations Delivery & Control Analyst

OneMain Financial • Wilmington, DE

5d • Hybrid

About The Position

The Operations Delivery & Control (OD&C) Analyst drives operational effectiveness through advanced analytics, pilot performance reporting, insight generation, and control execution. This role supports well-managed enterprise operational change, monitoring performance, and continuous improvement by identifying capacity challenges, improving transparency, strengthening how enterprise-wide pilots are measured and communicated while ensuring strong adherence to quality assurance and control frameworks. Partnering across business, technology, legal, and compliance teams, the OD&C analyst helps to improve productivity, accountability, and profitability while enabling the organization to adapt to evolving business needs. Through a combination of data-driven analysis and control discipline, the OD&C Analyst strengthens accountability, mitigates risk, and contributes to improved productivity and overall business performance.

Requirements

• 3–5 years in operations strategy, business analytics, quality assurance, or transformation roles
• Bachelor’s degree required
• Strong analytical skills and experience using data to guide decisions
• Proficiency in Microsoft Office applications and experience with analytical tools including Power BI development skills.
• SQL and relational database experience include writing queries, data extraction, creating views, and reporting.
• Strong understanding of data validation and quality control practices (e.g., reconciliations, reasonableness checks prior to report/dashboard delivery)
• Experience supporting, building and automating operational reporting
• Familiarity with machine learning, AI, or generative AI concepts (e.g., LLMs, prompt engineering) is a plus
• Familiarity with project management methodologies, tools, and solution delivery lifecycles.
• Exceptional relationship building and stakeholder influencing skills.
• Strong capability in developing executive caliber materials.
• Strong analytical, critical thinking, and problem-solving skills with a structured approach.
• Strong business acumen with a deep understanding of operational, production, monitoring, and efficiency metrics.
• Ability to execute discipline under strict deadlines while managing multiple priorities.
• Ability to analyze and interpret complex data to inform strategic decision making.
• Proficiency in data analysis tools and financial modeling techniques to support data driven recommendations.
• Excellent written, presentation, and verbal communication skills.
• Enterprise mindset with the ability to connect work to broader organizational strategy.

Nice To Haves

• Familiarity with machine learning, AI, or generative AI concepts (e.g., LLMs, prompt engineering) is a plus
• Familiarity with project management methodologies, tools, and solution delivery lifecycles.

Responsibilities

• Analyze operational pilot performance and develop metrics, dashboards, and analytical frameworks
• Translate complex data into clear, actionable insights for operational and business leaders
• Identify opportunities to improve efficiency, resource utilization, execution quality while also supporting issue identification and customer remediation efforts.
• Perform workflow mapping, requirements definition, and gap analysis for improvement initiatives
• Build and maintain dashboards, performance trackers, and reporting tools.
• Prepare high‑quality materials for business reviews, leadership updates, and performance discussions
• Prepare executive-ready presentations and materials that communicate insights, outcomes, progress and actionable recommendations
• Partner cross-functionally with business, operations, and technology teams
• Support issue resolution through structured problem-solving and analytical thinking
• Develop and maintain reports using Power BI, SAS, Databricks and other platforms using Snowflake and other data sources
• Key reporting activities—including pilot capacity views, process testing, operational controls, call monitoring, business partner oversight, and executive reporting
• Deliver ad hoc analysis, due diligence, automation and project support as needed

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level