Operations & Customer Experience Summer Intern
U-Haul•Phoenix, AZ
•Onsite
About The Position
The Operations & Customer Experience Intern supports the Operations Lead and Coordinator team during peak summer months. This role focuses on assisting with day-to-day operational tasks, improving customer communications, and supporting conversion efforts through outbound follow-up. This is a hands-on role ideal for someone interested in logistics and customer experience. The intern will gain exposure to real-time problem solving, workflow management, and customer interaction.
Requirements
- Currently enrolled in a college/university
- Strong communication skills (written and verbal)
- Comfortable speaking with customers over phone, text, and email
- Basic proficiency in Microsoft Office (Excel, Word)
- Highly organized with strong attention to detail
Responsibilities
- Assist with daily operational tasks, including tracking pickups, deliveries, and live photo monitoring
- Support data entry and system updates across various tools
- Flag issues or inconsistencies to the team for follow-up
- Respond to customer inquiries via email, text, and chat
- Provide information on services, pricing, and order status
- Escalate issues to the team when needed
- Conduct outbound calls/texts to customer with abandoned carts
- Engage parents and students to complete Ship to School orders
- Track outreach activity and share results with the team
- Assist with peak-season projects and administrative tasks
- Collaborate with team members to improve processes and customer experience
Benefits
- Hands-on experience in operations and logistics
- Exposure to customer experience and conversion strategies
- Opportunity to work closely with leadership and cross-functional teams
- Real-world experience supporting other students
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
