Operations Court Coordinator
About The Position
This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office. The schedule for this role is typically Monday-Friday 8:00am-5:00pm EST (subject to change based upon business needs). This position supports the management and review of legal documents affecting the Bank. Analyzes documentation related to legal matters such as search and seizure warrants, subpoenas, , court orders, court summons, and other requests. Ensures that each document is served correctly and in compliance with all applicable laws. Partners with Legal, analyst and management regarding any legal escalation. Takes account action in accordance with legal requests. Facilitates effective communication, documentation, and compliance with legal requests in order to mitigate risk for the Bank.
Requirements
- High School Diploma or GED and 2 years of experience in operation or administrative in banking or financial services.
- Must have strong attention for detail, able to multitask and function in a fast-paced, deadline driven environment.
- Strong organizational and time management skills are important as multi-tasking is essential.
- Must be adaptable and flexible to support change in regulatory environments
- Must be able to work independently on assigned duties while successfully collaborating in a team friendly environment.
Nice To Haves
- Previous banking experience in subpoena fulfillment, analyzing legal orders, supporting legal counsel, intake of legal requests, quality control, account review, etc.
Responsibilities
- Review - Reviews legal documentation to determine the nature of the request and the necessary subsequent action. Identifies client account associated with the request. Sources information by retrieving from multiple Bank resources, credit cards, wires, IP addresses, statements, signature cards and other methods of validation.
- Business Support - Takes appropriate administrative steps to comply with legal requests which may involve requesting and/or retrieving client documentation, analyzing court orders, reviewing client system data, and other actions. Processes responses, notifications to external parties, and monthly reports. Works closely with clients, law enforcement, attorneys, and courts.
- Documentation - Compiles, evaluates, and maintains legal or court-related documentation. Ensures accurate tracking and reporting of all requests for compliance purposes, including tracking of incoming and outgoing communications. Analyze and give verbal or written explanations of sourced information to law enforcement, agents and attorneys and certifying and mailing to respective requestors.
- Client Service - Communicates and clarifies legal requests to clients. Explains actions taken on client accounts or information as a result of legal requests. Verifies and notifies victims of identity theft
Benefits
- Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
