Court Operations Specialist

State of Oregon • Astoria, NY

2d

About The Position

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work, lived experience, and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission .

The Clatsop County Circuit Court in Astoria, Oregon, is hiring a Court Operations Specialist . In this role, you will manage cases filed with the court from start to finish. This includes reviewing complex filings for accuracy and completeness, determining and taking appropriate actions, entering data into the case management system, preparing orders, letters and other documents, and monitoring case status. You will review cases and reports, ensuring that all deadlines are met. You will also help determine workload priorities, maintain desk manuals, and update resource materials. Customer service is a key part of this position, and the support you provide will be in person, over the phone, through video, and in writing. You will explain OJD policies and court procedures to attorneys, litigants, the public, and other interested parties. You will answer questions and respond to correspondence related to local procedures, the status of cases, and the court calendar. You will also provide general technical troubleshooting for the court’s public computer kiosks, remote court appearances, the court’s public-facing website, and electronic filings. You will spend part of your time performing cashiering duties. This work includes processing payments for filings, fines, bail, and other fees. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• High school diploma or equivalent
• Four (4) years of responsible administrative experience in a moderately complex office or business setting demonstrating the knowledge, skills, and abilities needed for this position
• Any combination of education and experience equivalent to four (4) years of experience that typically supports the knowledge, skills, and abilities for the position
• Experience performing a variety of clerical or administrative tasks with strict deadlines in a professional setting
• Experience maintaining accuracy despite frequent interruptions or distracting surroundings
• Proficient, regular, and recent use of computers and software programs to access and input information and to complete a variety of tasks
• Experience and skill demonstrating tact and diplomacy when providing customer service to a variety of individuals in challenging circumstances
• Experience handling cash or credit card transactions and generating receipts

Responsibilities

• Manage cases filed with the court from start to finish
• Reviewing complex filings for accuracy and completeness
• Determining and taking appropriate actions
• Entering data into the case management system
• Preparing orders, letters and other documents
• Monitoring case status
• Review cases and reports, ensuring that all deadlines are met
• Help determine workload priorities
• Maintain desk manuals
• Update resource materials
• Explain OJD policies and court procedures to attorneys, litigants, the public, and other interested parties
• Answer questions and respond to correspondence related to local procedures, the status of cases, and the court calendar
• Provide general technical troubleshooting for the court’s public computer kiosks, remote court appearances, the court’s public-facing website, and electronic filings
• Performing cashiering duties
• Processing payments for filings, fines, bail, and other fees

Benefits

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.
• You are potentially eligible for a 5% annual increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees