Operations Coordinator
About The Position
The Operations Coordinator is responsible for providing operational support across departments for the organization. The Coordinator will be a key member of the Operations team, and will manage many steps in the daily operations of Make-A-Wish CT. This person will be a staff liaison to Shared Financial Services and will communicate directly to them when needed regarding accounting or financial needs. This person will manage the daily donation processing, donor acknowledgement letters and memorial gift acknowledgements, matching gifts, office supplies, and daily package and mail receipt. The ideal candidate will be a quick learner and someone who can think on their feet. Outstanding communication and interpersonal skills are essential. A strong work ethic combined with honesty and integrity is an absolute requirement as is a dedication to the mission of Make-A-Wish. A collaborative style will result in a strong departmental and Chapter structure, ensuring success for all. The successful candidate will be someone who enjoys a strong team environment. To be successful as an Operations Coordinator, this person should be able to resolve problematic situations efficiently and have excellent communication and organizational skills.
Requirements
- A bachelor’s degree and a commitment to personal growth and professional development.
- A detail-oriented mindset, mathematically proficient, and familiarity with process workflows.
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- A collaborative, problem-solving attitude and a willingness to learn.
- Flexibility to adapt and thrive in a fast-paced, deadline-driven environment.
Nice To Haves
- Experience with Salesforce
Responsibilities
- Handle daily mail processes, including sorting, processing, and preparing personalized donor acknowledgments.
- Deposit incoming checks and ensure proper logging using financial tools.
- Prepare and submit detailed logs for cash, credit cards, ACH, wire transfers, stock donations, and in-kind gifts.
- Manage invoicing, memorial donations, and pledge tracking to ensure accurate financial records.
- Coordinate office supplies and manage mailing services, courier pickups, and deliveries.
- Provide operational support for staff and visitors to our Wishing Place.
- Work collaboratively with Development Coordinator to ensure all donors are recognized and that revenue is properly tracked and reported.
- Work closely with Shared Financial Services for accounting and financial needs.
- Represent Make-A-Wish Connecticut at events, fostering a spirit of teamwork and community.
Benefits
- On-site amenities include a half-court basketball court, putting green, walking track, interactive games, unlimited ice cream, decks overlooking the ponds, and regular opportunities to experience a wish firsthand.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
