Operations Coordinator

Retail Concepts, Inc. • McAllen, TX

12h • Onsite

About The Position

Established in 1980, Sun & Ski Sports is based in Houston, Texas, with 32 locations across 13 states. They specialize in top-quality gear for watersports, biking, running, skiing, and snowboarding, aiming to make everyone an outdoor adventurer. They offer top brands like The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice. They are seeking enthusiastic team members who embody an active lifestyle and prioritize customer service. Sun & Ski Sports is looking for a driven and detail-oriented Operations Coordinator to join their team. This role requires a motivated professional with retail cashier experience and a strong aptitude for numbers. The ideal candidate thrives in a fast-paced environment, can juggle multiple tasks with ease, and brings both precision and positivity to the job. They should be highly organized, love tackling challenges, and know how to work hard and play hard.

Requirements

• 1+ years of management experience, with the ability to lead, motivate, and develop a team.
• 2+ years of retail experience with working knowledge of store operations and shrink reduction.
• Excellent interpersonal and communication skills for building strong relationships with vendors, buyers, store teams, and upper management.
• Proven analytical and problem-solving skills, with strong attention to detail.
• Highly organized with effective time management and multi-tasking capabilities.
• Outdoor Enthusiast with a passion for activities such as skiing/snowboarding, cycling, water sports, surfing, swimming, skating, or skateboarding.

Responsibilities

• Oversee all non-sales functions of the store, including front-end and back-end operations.
• Monitor cashier performance daily to ensure accuracy, speed, and customer satisfaction.
• Lead store operations in the absence of store managers, ensuring consistency and accountability.
• Manage bank deposits and cash handling procedures, including reconciling receipts, resolving discrepancies, and ensuring cash control.
• Identify and resolve register errors, and implement preventive solutions.
• Oversee eCommerce fulfillment processes, ensuring timely and accurate order handling.
• Handle inventory transfers in and out of the store, maintaining up-to-date Distro Status Reports.
• Manage the markdowns process, ensuring accurate and timely execution.
• Oversee freight receiving, including paperwork, drop shipments, and sensor tagging of merchandise.
• Process mark-outs-of-stock, warranty claims, and returns to vendors accurately and efficiently.
• Maintain store appearance, ensuring register areas and facilities meet company visual standards.
• Organize and maintain stockroom and back-of-house areas.
• Lead and manage the in-store training process for associates.
• Ensure consistent and accurate CRM data collection.
• Review and act on the Weekly Compliance Report to ensure store readiness.
• Oversee tech shop administrative functions, including paperwork and forms processing.
• Manage store supply ordering and inventory.
• Train, develop, and evaluate associates on key operational procedures.
• Assist with year-end inventory preparation and execution.

Benefits

• Health, Vision, and Dental Insurance
• Employer-Paid Basic Life Insurance
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
• Paid Time Off (PTO)
• 401 (k) Plan + Company Match
• Employee Purchase Discount
• Company/Vendor sponsored Product Knowledge/Training Adventure trips

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees