Operations Coordinator (Bilingual - Korean)

SBT Global•Duluth, GA

7h•Onsite

About The Position

The Operations Coordinator will support the Sales and Operations teams with a variety of tasks including management reporting, customer response, inside sales, complaint handling, cross-functional coordination, sales material preparation, market research, and administrative support. This role requires excellent written and oral skills in both English and Korean, and involves working closely with various departments to ensure smooth operations and business development.

Requirements

Entry level or less than 3 years of logistics operation or sales support or business development support experience
Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
Excellent written and oral skills (English/Korean) required
Strong organizational and multitasking skills
Excellent communication and interpersonal skills.
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Self-motivated, team-oriented, and adaptable to a fast-paced environment.
Willingness to expand knowledge of logistics industry

Nice To Haves

CRM experience (e.g., Salesforce) is a plus.

Responsibilities

Prepare reports and performance summaries for management review.
Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives.
Assist in sales performance tracking, revenue analysis, and business reporting.
Respond promptly to customer inquiries and service requests.
Prepare freight rate quotations and pricing proposals.
Support rate negotiations and contract-related documentation.
Conduct inside sales activities for existing and potential customers.
Manage and update CRM systems and sales databases.
Track sales pipeline progress and follow up on leads and opportunities.
Follow up on customer complaints and coordinate resolutions.
Communicate with relevant departments to ensure timely issue resolution.
Support internal operational tasks related to sales orders and shipments.
Coordinate communication between Sales and Operations teams.
Collaborate with Pricing, Legal, and Finance teams on business cases and contracts.
Support cross-departmental projects and new business implementation.
Assist in preparing sales materials, proposals, presentations, and reports.
Conduct P&L simulations and profitability analysis using Excel.
Support pricing strategy evaluation and margin analysis.
Conduct market research to identify potential clients and industry trends.
Support partnership development and new business opportunities.
Assist in organizing client meetings and business development activities.
Provide daily administrative and operational support to Sales and Operations teams.
Contribute to improving internal workflows and productivity.
Support initiatives to enhance customer satisfaction and service efficiency.