Operations Coordinator

Localcoin

2d • Hybrid

About The Position

Reporting to the Associate Director of Operations - this role is responsible for end-to-end operations of the ATM network, spanning new installations, ongoing machine performance, and vendor management. You will coordinate deployments, oversee service partners, and act as the central point of contact for retailers and internal teams. Beyond field execution, the role focuses on maintaining uptime across existing machines—managing support tickets, analyzing performance, resolving operational issues, and driving continuous improvements. It combines hands-on coordination with analytical problem-solving to ensure a reliable and efficient ATM network
The role is based out of our Etobicoke, ON office and follows a hybrid work model of four days in-office per week.

Requirements

• 2+ years of experience in operations, logistics, field service coordination, or vendor management.
• Strong organizational skills with the ability to manage multiple workflows (installs, maintenance, vendors, etc.) simultaneously.
• Experience working with external vendors or service providers is a strong asset.
• Excellent communication skills with the ability to manage stakeholders and resolve issues proactively.
• Nothing gets missed - Strong attention to detail
• Analytical and problem-solving mindset with attention to detail and accountability.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Proficiency in Google Suites and spreadsheets

Nice To Haves

• Experience in field operations.
• Background in project planning and coordination.
• Experience reviewing, validating, and reconciling vendor or service invoices

Responsibilities

• Coordinate ATM installations nationwide, including scheduling, partner alignment, and execution.
• Own the lifecycle of deployed machines—track performance, maintenance needs, upgrades, and relocations.
• Manage vendor relationships end-to-end: onboarding, scheduling, performance monitoring, and issue resolution.
• Create and manage service tickets for installations, maintenance, and incidents; ensure timely closure and accurate records.
• Act as the primary point of contact for retailers and service partners, providing updates on installs, maintenance, and ongoing support.
• Review and approve vendor invoices, ensuring accuracy, cost control, and policy compliance.
• Monitor field service SLAs and vendor KPIs, driving accountability and continuous improvement.
• Collaborate cross-functionally (Sales & Account Management, Warehouse, Marketing) to support deployments, in-store branding and ongoing operations.
• Identify and implement process improvements to increase efficiency, reduce downtime, and enhance service quality.
• Support inventory planning and logistics coordination related to machine deployments and replacements.
• Manage and prioritize support tickets and escalations that come through the service desk
• Conduct adhoc analysis on performance of BATM network to find suitable solutions for improving uptime of machines
• Investigate, diagnose and resolve operational issues on our ATMs and report on the hypothesis of recurring operational issues to internal stakeholders
• Perform additional related duties as required to support the operations team.

Benefits

• Competitive Salary & Benefits – We value and reward our team members.
• Hybrid Work Environment – Enjoy flexibility while being part of a dynamic team.
• Professional Development – Opportunities for learning and growth.
• Team Culture & Events – Regular socials, team meetings, and collaborative workspaces.
• Impactful Work – Play a key role in a growing company and make a real difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees