Operations Coordinator at Soundview Landscape Irrigation
About The Position
Soundview Landscape Irrigation is seeking a highly organized, proactive, and dependable Operations Coordinator to support their growing Irrigation and Outdoor Lighting company. This is a fully remote position, requiring the candidate to be located within a one-hour drive of Kenmore, WA, to support Seattle-area operations. The role serves as the central point of communication between clients, field crews, and leadership. The ideal candidate is self-motivated, thrives in a fast-paced environment, and can identify opportunities to improve processes and build a more efficient organization.
Requirements
- 3+ years of experience in administrative, office coordination, dispatching, scheduling, or customer service role.
- Strong ability to multitask and prioritize in a fast-paced setting.
- Exceptional communication and customer service skills.
- Highly organized with strong attention to detail.
- Comfortable managing multiple moving pieces simultaneously.
- Self-starter who works effectively with minimal supervision.
- Process-minded individual who enjoys creating structure and improving efficiency.
- Proficiency with Microsoft Office, Google Workspace, and business software systems.
Nice To Haves
- Experience supporting service-based industries such as landscaping, irrigation, construction, home services, HVAC, plumbing, electrical, or similar environments preferred.
Responsibilities
- Serve as the primary point of contact for incoming customer calls and inquiries.
- Manage high-volume phone and email communication with clients.
- Schedule service appointments and coordinate technician calendars.
- Dispatch crews and communicate schedule updates throughout the day.
- Create, update, and maintain work orders.
- Track project and service status to ensure timely completion.
- Communicate proactively with customers regarding scheduling, delays, and service updates.
- Support administrative functions including data entry, document management, and reporting.
- Collaborate closely with field crews and leadership to ensure seamless operations.
- Identify inefficiencies and help develop new processes, workflows, and best practices.
- Maintain accurate records and ensure exceptional customer service at every touchpoint.
Benefits
- Healthcare benefits
- 401K (3% match)
- PTO
- Major holidays off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
