Operations Coordinator (bilingual) -Pointe-Claire, QC

The Canada Life Assurance Company•Pointe-Claire, QC

13d•CA$38,700 - CA$52,400•Hybrid

About The Position

The Operations Coordinator plays an important role in the day-to-day operations of the regional offices. They are the point of contact and handle a wide variety of customer support tasks. The OC is responsible for processing requests, distributing mail and producing basic reports to support other EVS roles in their region. They support the CRS and also act as the primary liaison for on-site support and with technology support at the regional office level. This position requires being in the office 4 days a week from the office in Pointe Claire, QC.

Requirements

Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
Post-secondary degree
Understand the operations of a sales organization
Proficiency in the use of Microsoft Office (Outlook, Word, Excel and PowerPoint) Ability to learn new technologies
Demonstrate an aptitude for establishing strong collaborative relationships with multiple business partners at the regional and national levels
Possess excellent verbal and written communication skills (French and English)
Respond quickly to customer and business partner requests with tact, courtesy and patience
Demonstrate a proactive approach, showing initiative towards process improvement and individual development
Possess a strong sense of organization as well as the ability to manage multiple priorities and meet deadlines
Have the ability to work well within a diverse team and a strong aptitude for independent work
Establish and maintain positive working relationships with others, both internally and externally the external

Responsibilities

Act as the primary point of contact for dealing with clients at the front desk, on the phone and through the general email inbox
Provide support in the office for mailings, faxes and emails, as well as general oversight (multi-function devices, supplies, troubleshooting, PRA, fire safety plan, communications with the building manager, etc.)
Provide support to staff and advisors with onboarding and termination processes (keys, badges, security access requests, setup, offices)
Provide general business support (forms, inquiries, finding an advisor)
Manage the continuing education unit process (certificates, mailing, file, etc.)
Produce basic reports for management and the team as required
Provide general support for activities taking place in the office

Benefits

Opportunities for career advancement
Access to industry-leading learning programs
Up to $2,000 annually towards education reimbursement
Flexible health and dental benefits
A $5,000 mental health benefit
In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Company-matching pension plan
Share ownership program
Additional investment options
Employee recognition programs
Service milestone celebrations
Employee discounts
Employee Resource Groups (ERGs)
Mentorship programs
Social clubs and events