Operations Coordinator

Cargomatic • Bloomington, CA

4d • $25 - $30 • Onsite

About The Position

Support daily terminal and delivery operations in a fast-paced environment
Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams
Ensure smooth dock launches and high levels of on-time pickup and delivery performance
Provide consistent, high-quality customer and driver support
This role is onsite in Bloomington, CA and aligned to standard weekday business hours

Requirements

• Strong written and verbal communication skills
• Demonstrated experience in customer support and customer satisfaction
• Ability to think on your feet and problem-solve in real time
• Ability to learn quickly and adapt to new tools, systems, and processes
• Intermediate to advanced working knowledge of Microsoft Excel
• Strong analytical, organizational, and problem-solving skills
• Comfort working in a fast-paced environment with shifting priorities
• Ability to prioritize tasks and operate with a strong sense of urgency

Nice To Haves

• Previous dispatch, transportation, or logistics experience
• Bilingual in Spanish

Responsibilities

• Provide high-level customer service and operational support
• Support drivers and serve as a primary point of contact during daily operations
• Coordinate with dock supervisors to ensure successful daily dock launches
• Lead and coordinate drivers to maintain on-time pickup and delivery performance
• Maintain accurate driver records, including times, routes, and special handling instructions
• Manage KPIs, open job reports, and daily POD reconciliation
• Oversee pickup dispatch management, including B2B and B2C assignments
• Support key customer accounts and provide ETAs as requested
• Manually build jobs when required and input rate adjustments
• Track and trace shipments to ensure service expectations are met
• Provide ad-hoc delivery and pickup coverage as needed
• Attend weekly operations meetings and support continuous improvement initiatives

Benefits

• Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans
• Company-paid life insurance and short- and long-term disability coverage
• Flexible spending accounts and dependent care savings options
• Employee Assistance Program with confidential counseling, legal, and financial resources
• Wellness programs and benefit advocacy support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed