Operations Coordinator

Wallenius Wilhelmsen•Dundalk, MD

28d•Onsite

About The Position

The Operation Coordinator is the Keen Baltimore representative working with our customers and operations team. This role is to monitor and communicate account activities and ensure customer needs are met. Starting salary is $48,000 depending on experience.

Requirements

Three years’ experience in customer service and inventory control procedures preferred.
Strong written and verbal communication skills are required to interface with customers and employees.
Basic math skills are required.
Must have strong organizational skills, the ability to multi-task and be able to work in a fast-paced environment.
Must be proficient at an Intermediate Level in MS Excel and have a working knowledge of MS Windows and Word.

Responsibilities

Responds to customer service inquiries concerning account activities, priorities, and status.
Opens, closes, and reconciles production workorders.
Prioritizes and assigns workorders for completion to appropriate employees.
Verifies shipments, vehicle movement and inventory.
Coordinates account activities, priorities, and status with mfg. personnel and Third-Party Logistics Provider.
Tracks inbound parts and equipment and forecasts incoming volume.
Maintains equipment inventory, tracking, location, status, organization, and billing systems.
Enters product receipts and picks into inventory management system; verifies accuracy of information.
Performs reporting and analyzes results to management and customer.
Cross-trains and performs other administrative functions to include dispatching of parts/equipment and printing BOLs.